Moving sucks, but what sucks more is dealing with Verizon when you move. Recently my wife and I moved to a new location in the same town. At our old place we had phone and DSL service from Verizon. Verizon told us that both services would be active on our move in date. While phone service was active, DSL was certainly not. We got a call from a service rep. who was “pleased to inform me” that our “service-ready date” would be 2/9. We were told this on 1/31 and if this was anything like the last install, our DSL wouldn’t have been active until at least the 19th.
The best part about Verizon DSL is how they know they suck. They were all to prepared to offer us, without me complaining, the “we know we suck package” and offer us 2 months free plus $14 month for six months. Considering that we were delayed 3 weeks when we initially got the service back in July, and the fact that we were offline more that on back in December, I felt like i would be signing up for more headache. To make a long story short, we’re happy Comcast customers again. It took about two hours after hanging up from Verizon to get cable modem ( the rep apparently works really close by) and have it set up. How is it that Comcast can get you hooked up in matter of minutes once you have the hardware and Verizon takes weeks? How can Verizon even compete with that kind of instant gratification?
Either way, it’s good to ditch Verizon. I don’t particularly feel comfortable forking over cash to a company that would fuck over a bunch of folks who have put in their time.
Damnhandy 
I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.
On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level†dispatcher. That said that there were “no facilities available for my order†and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.
Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order†BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,†and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order†meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.
The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see if because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.
James
Herndon, VA
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I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.
On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level†dispatcher. That said that there were “no facilities available for my order†and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.
Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order†BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,†and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order†meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.
The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see if because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.
James
Herndon, VA
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Apparently, everyone has problems with their phone and DSL service. Verizon may be getting alot of flack on this page, but to praise Comcast is unacceptable. Every problem I’ve ever had with my online and phone service has been because of Comcast – even after I stopped using it. They charged me TWICE once I had already called the office and dropped the service. The first time, they apologized for their mistake and promised a refund. Imagine my surprise when the next month, there was my Comcast bill again. A service I NO LONGER USED.
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Apparently, everyone has problems with their phone and DSL service. Verizon may be getting alot of flack on this page, but to praise Comcast is unacceptable. Every problem I’ve ever had with my online and phone service has been because of Comcast – even after I stopped using it. They charged me TWICE once I had already called the office and dropped the service. The first time, they apologized for their mistake and promised a refund. Imagine my surprise when the next month, there was my Comcast bill again. A service I NO LONGER USED.
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The sad thing is in my case is that I was told by a Manager in the College Station, TX Verizon Store that He was NOT in Customer Service and that he gets off work at 6pm, (it was 5:55 pm) that I would have to take some time off from work so I could get some assistance with my problem because Verizon Closes at 6pm. and he was not going to “deal” with any other customers today. I work 45 min from home M-F 9 to 530 and have a 30 min lunch break. The reason he told me I would take have to take off work was because I told him this and that it ALWAYS takes at least 30 min to speak to someone on the phone. Well I took some time off the next morning to handle the issue, (He could have told me that they were open on Saturday, but I guess that would make him in Customer Service.) I was on hold from 8:03 am till 9:00 am and got disconnected, i then called back at 9:01 and finally got to speak to a live person who told me the reason I hadnt been receiving my bills was because I had signed up for Paperless billing and would need to log into my account to turn it off, hummm let see I had called 5 times in the past to ask for my bill to be sent to me and every time the rep told me I should start receiving them. but no one ever told me about needing to go online, which I could have done in the past but at the time I called my computer was not working. when I told them this they said well I can get you over to the department who can assist you with that if I didnt mind holding, I said I would as long as I wasnt on hold for long because I had to get to work. I was assured it would only be a min or two since that department didnt get as many calls as theirs. I hung up after being on hold for 20 min and still have to call again to get it corrected because now I am locked out of my account online. If there was another phone company where I live I would drop them. because they SSUUCCKK bigtime.
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The sad thing is in my case is that I was told by a Manager in the College Station, TX Verizon Store that He was NOT in Customer Service and that he gets off work at 6pm, (it was 5:55 pm) that I would have to take some time off from work so I could get some assistance with my problem because Verizon Closes at 6pm. and he was not going to “deal” with any other customers today. I work 45 min from home M-F 9 to 530 and have a 30 min lunch break. The reason he told me I would take have to take off work was because I told him this and that it ALWAYS takes at least 30 min to speak to someone on the phone. Well I took some time off the next morning to handle the issue, (He could have told me that they were open on Saturday, but I guess that would make him in Customer Service.) I was on hold from 8:03 am till 9:00 am and got disconnected, i then called back at 9:01 and finally got to speak to a live person who told me the reason I hadnt been receiving my bills was because I had signed up for Paperless billing and would need to log into my account to turn it off, hummm let see I had called 5 times in the past to ask for my bill to be sent to me and every time the rep told me I should start receiving them. but no one ever told me about needing to go online, which I could have done in the past but at the time I called my computer was not working. when I told them this they said well I can get you over to the department who can assist you with that if I didnt mind holding, I said I would as long as I wasnt on hold for long because I had to get to work. I was assured it would only be a min or two since that department didnt get as many calls as theirs. I hung up after being on hold for 20 min and still have to call again to get it corrected because now I am locked out of my account online. If there was another phone company where I live I would drop them. because they SSUUCCKK bigtime.
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Verizon bundled services liers, cheats and AO customer nice enough to do nothing for you no justice.
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Verizon bundled services liers, cheats and AO customer nice enough to do nothing for you no justice.
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If you have problems with Verizon DSL call the FCC and let them do their job.
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If you have problems with Verizon DSL call the FCC and let them do their job.
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Verizon is evil. I ordered the FIOS triple play in Dec. For the first two weeks nothing worked – no phone, no TV, no internet. Even after the problems were “fixedâ€, our internet service is slower and goes down frequently. Then Verizon started billing me for services I did not request. And Verizon never delivered the TV promised. Most calls to complain ended with them putting me on hold and then hanging up on me. Clearly “triple play†means that Verizon screws you in three ways: 1) the quality of services gets worse with FIOS, 2) they overcharge you, and 3) they renege on their promotion promise.
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Verizon is evil. I ordered the FIOS triple play in Dec. For the first two weeks nothing worked – no phone, no TV, no internet. Even after the problems were “fixedâ€, our internet service is slower and goes down frequently. Then Verizon started billing me for services I did not request. And Verizon never delivered the TV promised. Most calls to complain ended with them putting me on hold and then hanging up on me. Clearly “triple play†means that Verizon screws you in three ways: 1) the quality of services gets worse with FIOS, 2) they overcharge you, and 3) they renege on their promotion promise.
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1. Verizon came to install FIOS for one of my tenants and disconnected by RCN phone and used that cable for her FIOS. They refused to return to fix the problem – said I had to call my carrier RCN.
2. Purchase 30 day trial of Broadband. They mailed it to the wrong address. Had to call again for them to ship another. Meanwhile, they charged me from the original order date, even though I didn’t receive it for 2 weeks past that date. Wanted to return it within 30 day window. Call 800#, they told me I had to go to a Verizon Store to return the equipment before they could cancel the service. I asked for the shipping address to mail the package, they did not have that information, but could mail it to me (another 3 days mail time). So, I went to a Verizon Store and returned the equipment and asked them to cancel my service. They said they could not do that. I had to call the 800# to cancel the service. So, the next day, I called the 800# and got transferred so many times it would make your head spin. The rep started to tell me that I had to first return the equipment prior to cancelling, I had to walk him through looking up int he computer that I did return the equipment and at what Verizon Store the night before….Then, they actually cancelled my broadband service and I asked for a confirmation number. They don’t have confirmation numbers. So, I said, you don’t have confirmation that my service has been cancelled? They said it is something “automatic” in their system. Right, I bet their “automatic” system isn’t in any way connect to their wonderful rip off billing system! So, I got his name and extension. I will never as long as I live deal with Verizon again. Their service, customer service and billing system is a friggin mess and they could care less about their customer. On another note, the young woman employee at the Verizon store where I returned the broadband mentioned that her father has been trying to get Verizon to fix his home, landline phone for weeks now, with no results and they (Verizon employees) do not get any discounts. Does Verizon suck or what?
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1. Verizon came to install FIOS for one of my tenants and disconnected by RCN phone and used that cable for her FIOS. They refused to return to fix the problem – said I had to call my carrier RCN.
2. Purchase 30 day trial of Broadband. They mailed it to the wrong address. Had to call again for them to ship another. Meanwhile, they charged me from the original order date, even though I didn’t receive it for 2 weeks past that date. Wanted to return it within 30 day window. Call 800#, they told me I had to go to a Verizon Store to return the equipment before they could cancel the service. I asked for the shipping address to mail the package, they did not have that information, but could mail it to me (another 3 days mail time). So, I went to a Verizon Store and returned the equipment and asked them to cancel my service. They said they could not do that. I had to call the 800# to cancel the service. So, the next day, I called the 800# and got transferred so many times it would make your head spin. The rep started to tell me that I had to first return the equipment prior to cancelling, I had to walk him through looking up int he computer that I did return the equipment and at what Verizon Store the night before….Then, they actually cancelled my broadband service and I asked for a confirmation number. They don’t have confirmation numbers. So, I said, you don’t have confirmation that my service has been cancelled? They said it is something “automatic” in their system. Right, I bet their “automatic” system isn’t in any way connect to their wonderful rip off billing system! So, I got his name and extension. I will never as long as I live deal with Verizon again. Their service, customer service and billing system is a friggin mess and they could care less about their customer. On another note, the young woman employee at the Verizon store where I returned the broadband mentioned that her father has been trying to get Verizon to fix his home, landline phone for weeks now, with no results and they (Verizon employees) do not get any discounts. Does Verizon suck or what?
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We made the mistake of using the “single billing” option for our Verizon cell and land line phone bills. Don’t do it. Just don’t. They screwed up, shutting off our land line with the claim that a bill we had paid (we had the damn cancelled check) hadn’t been paid. We called on the cell phone to find out why our phone wasn’t working and were told about the cancellation. I read them the cancelled check number, and asked to have the phone service returned. They said it would take 2 days. I said, “It doesn’t take 2 days for bits to travel from one computer to another.” I was told that if I swore again, the rep would hang up! I replied, “I didn’t swear, all I said was that computer bits don’t take 2 days …” She hung up. I didn’t even get to finish the sentence.
I called back, and and talked to a nice person who said they’d try to fix it, but it would take a little while, could I call back in about 15 minutes. I said sure. I hung up.
They shut off the cell phone. When we used a friend’s phone to call back a few hours later, we were told that the service was shut off due to the “unpaid” land line portion of the bill … the same one that wasn’t unpaid, and of course, it’s impossible to leave one unpaid and pay the other when they’re both the same bill. And even more, if they could actually separate the billing, to make it possible for one part of the combined bill to be unpaid, how was it possible that they couldn’t separate the two distinct services (land and cell)?
Anyway, it took 2 days of calling back every few minutes to get phone service restored, then another month to split the cell and land line bills back into their own single bills. Then we cancelled the land line for long distance (no choice for local) and shut off the cell phone.
Completely incompetent. It’s like dealing with a health insurer – they know that a certain percentage of callers will just give up and pay whatever insane bill Verizon sends their way, because they eventually feel they have no choice.
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We made the mistake of using the “single billing” option for our Verizon cell and land line phone bills. Don’t do it. Just don’t. They screwed up, shutting off our land line with the claim that a bill we had paid (we had the damn cancelled check) hadn’t been paid. We called on the cell phone to find out why our phone wasn’t working and were told about the cancellation. I read them the cancelled check number, and asked to have the phone service returned. They said it would take 2 days. I said, “It doesn’t take 2 days for bits to travel from one computer to another.” I was told that if I swore again, the rep would hang up! I replied, “I didn’t swear, all I said was that computer bits don’t take 2 days …” She hung up. I didn’t even get to finish the sentence.
I called back, and and talked to a nice person who said they’d try to fix it, but it would take a little while, could I call back in about 15 minutes. I said sure. I hung up.
They shut off the cell phone. When we used a friend’s phone to call back a few hours later, we were told that the service was shut off due to the “unpaid” land line portion of the bill … the same one that wasn’t unpaid, and of course, it’s impossible to leave one unpaid and pay the other when they’re both the same bill. And even more, if they could actually separate the billing, to make it possible for one part of the combined bill to be unpaid, how was it possible that they couldn’t separate the two distinct services (land and cell)?
Anyway, it took 2 days of calling back every few minutes to get phone service restored, then another month to split the cell and land line bills back into their own single bills. Then we cancelled the land line for long distance (no choice for local) and shut off the cell phone.
Completely incompetent. It’s like dealing with a health insurer – they know that a certain percentage of callers will just give up and pay whatever insane bill Verizon sends their way, because they eventually feel they have no choice.
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In response to VZ plus, if I asked you to calculate the modulus of elasticity would you know how? Probably not, and thats because I am an engineering major and you are not. Do I think you are ignorant for not knowing? No because why would you need to know that if you are not an engineer. You know about modems because you work with them everyday. These pple dont or else they wouldnt ask questions. And since you are so fucking smart shouldnt you answer their questions? Its called customer service asshole. You chose your job. If you think these pple are so stupid why dont you go get a fucking degree and get a better job? It pple like you that make customers so frustrated. You are pissing me off and I can build a pc and write all the software for it I can only imagine how a customer feels.
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In response to VZ plus, if I asked you to calculate the modulus of elasticity would you know how? Probably not, and thats because I am an engineering major and you are not. Do I think you are ignorant for not knowing? No because why would you need to know that if you are not an engineer. You know about modems because you work with them everyday. These pple dont or else they wouldnt ask questions. And since you are so fucking smart shouldnt you answer their questions? Its called customer service asshole. You chose your job. If you think these pple are so stupid why dont you go get a fucking degree and get a better job? It pple like you that make customers so frustrated. You are pissing me off and I can build a pc and write all the software for it I can only imagine how a customer feels.
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Hello all!
Well I work for verizon and I would never ever invest in their service. I agree with an earlier comment that dsl is shitty technologies because, well, it is. If you want reliable go with cable. The comment about cable being unreliable because ip lease expires is bullshit. If your modem or router does not renew your ip adress that is not the problem of the isp. That is a hardware problem. When the ip expires your modem or router has to release and request a new one for you to get on the net. To the other verizon tech that said that most of the internet problem is the customers prob well thats sorta true. The problem is at there location but that does really mean it is their fault. If I provide you with a compiler that functions properly and tell you to compile a program but forget or do not tell you how to write the program or what program to write who’s fault is it that you cannot utilize the compilation program? I would say it is mine. You cannot blame someone for not knowing, you can blame them for not listening or thinking they know better. But than of course there are some tech agents who are fucking retarded. They do not know the first things about computers, but that is not their fault really, it is verizons for hiring them. At any rate the point here is that verizon suxs balls. Cable is crazy better and does not require pppoe which introduces a whole new bag of problems.
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Hello all!
Well I work for verizon and I would never ever invest in their service. I agree with an earlier comment that dsl is shitty technologies because, well, it is. If you want reliable go with cable. The comment about cable being unreliable because ip lease expires is bullshit. If your modem or router does not renew your ip adress that is not the problem of the isp. That is a hardware problem. When the ip expires your modem or router has to release and request a new one for you to get on the net. To the other verizon tech that said that most of the internet problem is the customers prob well thats sorta true. The problem is at there location but that does really mean it is their fault. If I provide you with a compiler that functions properly and tell you to compile a program but forget or do not tell you how to write the program or what program to write who’s fault is it that you cannot utilize the compilation program? I would say it is mine. You cannot blame someone for not knowing, you can blame them for not listening or thinking they know better. But than of course there are some tech agents who are fucking retarded. They do not know the first things about computers, but that is not their fault really, it is verizons for hiring them. At any rate the point here is that verizon suxs balls. Cable is crazy better and does not require pppoe which introduces a whole new bag of problems.
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A real kick in the nuts with Verizon is every time I try to send an attachment with my email – regardless of content – anything over 1M is thrown back at me and I am informed the SMTP server configuration is incorrect. How can it be configured any other way? I can send email. Calling one of those 3rd world NAFTA assholes with little knowledge of the computer or the English language is like accepting it for reasons unanswered.
I am a musician, I edit photo/video and rely on the ability to send the stuff through email versus snail mail. I can receive huge files from others but I cannot send any. I have been told it is a local line issue. “No asshole, it is a lazy Verizon issue!” I rarely get a north American English speaking rep tho my bills go to Baltimore, MD. I don’t pay some douche bag in Bangladesh for my phone/internet service. Any time I try to voice my opinion about this I am told it is global and can be handled by Jose Cuervo himself there in Mexico City.
When did the idea of global electronic switching replace correcting problems?
I don’t want cable as I got away from those asswipes 2 years ago and am now on satellite. Are there problems with satellite TV? The reception is great. The only thing I can bitch about is it still costs too much money to watch TV.
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A real kick in the nuts with Verizon is every time I try to send an attachment with my email – regardless of content – anything over 1M is thrown back at me and I am informed the SMTP server configuration is incorrect. How can it be configured any other way? I can send email. Calling one of those 3rd world NAFTA assholes with little knowledge of the computer or the English language is like accepting it for reasons unanswered.
I am a musician, I edit photo/video and rely on the ability to send the stuff through email versus snail mail. I can receive huge files from others but I cannot send any. I have been told it is a local line issue. “No asshole, it is a lazy Verizon issue!” I rarely get a north American English speaking rep tho my bills go to Baltimore, MD. I don’t pay some douche bag in Bangladesh for my phone/internet service. Any time I try to voice my opinion about this I am told it is global and can be handled by Jose Cuervo himself there in Mexico City.
When did the idea of global electronic switching replace correcting problems?
I don’t want cable as I got away from those asswipes 2 years ago and am now on satellite. Are there problems with satellite TV? The reception is great. The only thing I can bitch about is it still costs too much money to watch TV.
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The real kick in the nuts with Verizon is every time I try to send an attachment with my email – regardless of content – anything over 1M is thrown back at me an I am told the SMTP configuration is incorrect. Calling one of those 3rd world NAFTA assholes with little knowledge of the computer or the English language is like accepting it for reasons unanswered.
I am a musician and I edit photo/video and rely on the ability to send the stuff through email versus snail mail. I can receive huge files from others but I cannot send any. I have been told it is a local line issue. “No asshole, it is a lazy Verizon issue!” I rarely get a north American English speaking rep tho my bills go to Baltimore, MD. I don’t pay some douche bag in Bangladesh for my phone/internet service. Any time I try to voice my opinion about this I am told it is global and can be handled by Jose Cuervo himself there in Mexico City.
When did the idea of global electronic switching replace correcting problems?
I don’t want cable as I got away from those asswipes 2 years ago and am now on satellite – is there problems with satellite TV? The reception is great. The only thing I can bitch about is it still costs too much money to watch TV.
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The real kick in the nuts with Verizon is every time I try to send an attachment with my email – regardless of content – anything over 1M is thrown back at me an I am told the SMTP configuration is incorrect. Calling one of those 3rd world NAFTA assholes with little knowledge of the computer or the English language is like accepting it for reasons unanswered.
I am a musician and I edit photo/video and rely on the ability to send the stuff through email versus snail mail. I can receive huge files from others but I cannot send any. I have been told it is a local line issue. “No asshole, it is a lazy Verizon issue!” I rarely get a north American English speaking rep tho my bills go to Baltimore, MD. I don’t pay some douche bag in Bangladesh for my phone/internet service. Any time I try to voice my opinion about this I am told it is global and can be handled by Jose Cuervo himself there in Mexico City.
When did the idea of global electronic switching replace correcting problems?
I don’t want cable as I got away from those asswipes 2 years ago and am now on satellite – is there problems with satellite TV? The reception is great. The only thing I can bitch about is it still costs too much money to watch TV.
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Sam Hollywood…I’m just trying to GET service from Verizon. Where to begin… Back in mid-December of 2007 I decided to jump ship from Comcast to get the FiOS Freedom package from Verizon. During this same time, Verizon was also offering a “FREE” 19″ HDTV as part of the package. I was told my install date would be 01/10/08. No problem. Uh-oh, PROBLEM!!!
My install date had to be delayed because the order had been entered incorrectly in the system. OK, so when’s my NEW install date?
February 3, 2008. “You guys work on Sundays”, I asked? “Yes”, the customer service agent assured me. Still, I felt more comfortable with a Saturday install date, so we settled on Saturday February 9, 2008. Cool. On Thursday February 7, my previous phone supplier Cavalier cut off my phone. Yay.
Saturday arrives and the tech shows up at the very beginning of the window of time I was given. Hey, Now!!! That NEVER happens when I need to have a service supplied. But wait, I spoke too soon. The tech can’t get my phone, internet, or television set up because the contractor(probably the lowest bidders)didn’t install the FiOS line properly. Damn.
He makes a note of the problem, calls in the problem to the office, apologizes then leaves. Monday I’m on the phone with Verizon and we decide upon Friday February 15, 2008 as my new install date. Perfect! I have some contractors coming to my unit to repair some water damage in a closet. I’ll miss a day of work, but at least I can handle two things in one day. Oh, by the way did the contractor come out and fix the problem with the line? No one seemed to know.
Friday February 15, 2008 arrives and so does the contractor to fix the water damage in my closet. A little later, but still in the first part of the window of time given me, the tech arrives. He walks over to the closet, checks the wire and makes the same discovery that the previous tech made…the line is BAD!!! Apparently, no one bothered to send the contractor to fix the problem in the week between the 9th and the 15th. Yay!!! And they sent out a tech who can’t do his job until someone else does theirs. Yay!!! So now I get to wait ANOTHER week to get my FiOS service. Yay!!! Then, a half hour later, another Verizon tech is at my residence because corporate didn’t bother to update the system to tell him he couldn’t work due to a bad line. Yay!!!
Feeling as though the current situation isn’t helping anybody, I go to a pay phone to call the Verizon customer service number to see if we can straighten out this mess while I’m still relatively young. As many of you are aware, you have to go through quite a few layers to actually speak to a human being when calling customer service. This process can turn a concerned customer into an irate customer in a matter of minutes. When I finally did get a rep on the phone I explained my problem as follows:”I need the contractor who the HALF ASS JOB of installing my FiOS cable to come back to my residence and do another HALF ASS JOB so I can get the whole ass put into getting the problem fixed.”
My statement didn’t go over well with customer service! Apparently the words “HALF ASS JOB” offended him. He almost hung up on me right then and there I explained to him as I’m explaining to you, I have no beef with the Verizon techs. I DO have a beef with a company that’s willing to save a buck by hiring incompetent contractors at the expense of customer satisfaction. He didn’t like my tone, and I didn’t like not having a home phone for over a week. But, here’s where he gained my contempt.
I told him that I needed someone in a supervisory position to call me before 5pm Friday February 15, 2008 and he assured me that they would. Yeaaaaaaah. I told him that there was no way that I was going to get the call because it was the Friday of a President’s day weekend and that “the Boss” had already left the building. He still contended that I would get the call, but of course the call never came. Surprise!!
So, now it’s Saturday February 16, I’m at a couple I’m friends with home calling Verizon customer service yet again. At this point I feel like their 7 year old has a better handle on how to fix the problems I’m having than Verizon does. And no, I’m not kidding. Suffice to say, that call was a wasted effort. My new part time job is trying to get FiOS service…and I’m paying for it. I just got my cell phone bill and it was over $90.00!!! That’s what happens when you have a pay as you go phone and no land line. But, I digress…let’s continue the saga.
Monday February 18, when I get to work, I realize that there is a Verizon building across the street from me. So, I park my car and stroll over to their building and ring the doorbell. Apparently, you’re not supposed to come a callin’. The guys there told me that the building I ventured to was a kind of fueling station/hub, but one of them was able to give me some useful phone numbers to call to get this cluster-F sorted out. How good were the numbers? When I called them the person who’s name I was told to ask for answered the phone!!
At this point, my case was handed over to the department that handles the ground line problems and they got right on it. A tech was sent out to my address to check lines and the box. A report was made back to corporate and yet ANOTHER install date, Saturday February 23, 2008, is given. After all that has occurred in trying to get to the end of this installation nightmare, I remained cautiously optimistic. In other words, believe it when you smell it.
This posting was written Saturday February 23, 2008. On the appointed install date I still can’t call Verizon on my home phone to tell them that their contractor blows dead bear because the contractor never came back out to fix the line. On the bright side, I now no the name of another tech who, like those before him, was unable to do his job because the contractor didn’t do his.
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Sam Hollywood…I’m just trying to GET service from Verizon. Where to begin… Back in mid-December of 2007 I decided to jump ship from Comcast to get the FiOS Freedom package from Verizon. During this same time, Verizon was also offering a “FREE” 19″ HDTV as part of the package. I was told my install date would be 01/10/08. No problem. Uh-oh, PROBLEM!!!
My install date had to be delayed because the order had been entered incorrectly in the system. OK, so when’s my NEW install date?
February 3, 2008. “You guys work on Sundays”, I asked? “Yes”, the customer service agent assured me. Still, I felt more comfortable with a Saturday install date, so we settled on Saturday February 9, 2008. Cool. On Thursday February 7, my previous phone supplier Cavalier cut off my phone. Yay.
Saturday arrives and the tech shows up at the very beginning of the window of time I was given. Hey, Now!!! That NEVER happens when I need to have a service supplied. But wait, I spoke too soon. The tech can’t get my phone, internet, or television set up because the contractor(probably the lowest bidders)didn’t install the FiOS line properly. Damn.
He makes a note of the problem, calls in the problem to the office, apologizes then leaves. Monday I’m on the phone with Verizon and we decide upon Friday February 15, 2008 as my new install date. Perfect! I have some contractors coming to my unit to repair some water damage in a closet. I’ll miss a day of work, but at least I can handle two things in one day. Oh, by the way did the contractor come out and fix the problem with the line? No one seemed to know.
Friday February 15, 2008 arrives and so does the contractor to fix the water damage in my closet. A little later, but still in the first part of the window of time given me, the tech arrives. He walks over to the closet, checks the wire and makes the same discovery that the previous tech made…the line is BAD!!! Apparently, no one bothered to send the contractor to fix the problem in the week between the 9th and the 15th. Yay!!! And they sent out a tech who can’t do his job until someone else does theirs. Yay!!! So now I get to wait ANOTHER week to get my FiOS service. Yay!!! Then, a half hour later, another Verizon tech is at my residence because corporate didn’t bother to update the system to tell him he couldn’t work due to a bad line. Yay!!!
Feeling as though the current situation isn’t helping anybody, I go to a pay phone to call the Verizon customer service number to see if we can straighten out this mess while I’m still relatively young. As many of you are aware, you have to go through quite a few layers to actually speak to a human being when calling customer service. This process can turn a concerned customer into an irate customer in a matter of minutes. When I finally did get a rep on the phone I explained my problem as follows:”I need the contractor who the HALF ASS JOB of installing my FiOS cable to come back to my residence and do another HALF ASS JOB so I can get the whole ass put into getting the problem fixed.”
My statement didn’t go over well with customer service! Apparently the words “HALF ASS JOB” offended him. He almost hung up on me right then and there I explained to him as I’m explaining to you, I have no beef with the Verizon techs. I DO have a beef with a company that’s willing to save a buck by hiring incompetent contractors at the expense of customer satisfaction. He didn’t like my tone, and I didn’t like not having a home phone for over a week. But, here’s where he gained my contempt.
I told him that I needed someone in a supervisory position to call me before 5pm Friday February 15, 2008 and he assured me that they would. Yeaaaaaaah. I told him that there was no way that I was going to get the call because it was the Friday of a President’s day weekend and that “the Boss” had already left the building. He still contended that I would get the call, but of course the call never came. Surprise!!
So, now it’s Saturday February 16, I’m at a couple I’m friends with home calling Verizon customer service yet again. At this point I feel like their 7 year old has a better handle on how to fix the problems I’m having than Verizon does. And no, I’m not kidding. Suffice to say, that call was a wasted effort. My new part time job is trying to get FiOS service…and I’m paying for it. I just got my cell phone bill and it was over $90.00!!! That’s what happens when you have a pay as you go phone and no land line. But, I digress…let’s continue the saga.
Monday February 18, when I get to work, I realize that there is a Verizon building across the street from me. So, I park my car and stroll over to their building and ring the doorbell. Apparently, you’re not supposed to come a callin’. The guys there told me that the building I ventured to was a kind of fueling station/hub, but one of them was able to give me some useful phone numbers to call to get this cluster-F sorted out. How good were the numbers? When I called them the person who’s name I was told to ask for answered the phone!!
At this point, my case was handed over to the department that handles the ground line problems and they got right on it. A tech was sent out to my address to check lines and the box. A report was made back to corporate and yet ANOTHER install date, Saturday February 23, 2008, is given. After all that has occurred in trying to get to the end of this installation nightmare, I remained cautiously optimistic. In other words, believe it when you smell it.
This posting was written Saturday February 23, 2008. On the appointed install date I still can’t call Verizon on my home phone to tell them that their contractor blows dead bear because the contractor never came back out to fix the line. On the bright side, I now no the name of another tech who, like those before him, was unable to do his job because the contractor didn’t do his.
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Thanks to Virginia F for that Ohio address, I’ll try it. I just sent in a 6-page handwritten letter re: my adventures with Verizon customer service and my messed up phone lines. Suffice it to say, they treated me with the same ignorant attitude as Sam Hollywood and VZ displayed in their postings on this site. What surprised me the most with the customer service agents was how quickly they will lie about something to try and cover their miserable tracks and that their supervisors will not only support them but will help to cover for them! Fortunately, the technicians who have come out to repair my phone lines have been very nice guys who couldn’t even believe all the grief the phone agents put me through.
Don’t let people like Sam H. or VZ get you bothered. Sam H. wouldn’t say half of what he’s written here if he was face-to-face with someone, and VZ knows he/she better not talk that smack when personally interacting with customers. That’s the way punks behave, they hide behind their computer screens and flex their non-existent muscles, beat their adolescent chests, and snort like the pigs they are. They talk trash because they are trash. They have nothing better to do with their personal lives away from their jobs than to seek out websites to complain about their jobs. They would be sad if they weren’t so repulsive.
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Thanks to Virginia F for that Ohio address, I’ll try it. I just sent in a 6-page handwritten letter re: my adventures with Verizon customer service and my messed up phone lines. Suffice it to say, they treated me with the same ignorant attitude as Sam Hollywood and VZ displayed in their postings on this site. What surprised me the most with the customer service agents was how quickly they will lie about something to try and cover their miserable tracks and that their supervisors will not only support them but will help to cover for them! Fortunately, the technicians who have come out to repair my phone lines have been very nice guys who couldn’t even believe all the grief the phone agents put me through.
Don’t let people like Sam H. or VZ get you bothered. Sam H. wouldn’t say half of what he’s written here if he was face-to-face with someone, and VZ knows he/she better not talk that smack when personally interacting with customers. That’s the way punks behave, they hide behind their computer screens and flex their non-existent muscles, beat their adolescent chests, and snort like the pigs they are. They talk trash because they are trash. They have nothing better to do with their personal lives away from their jobs than to seek out websites to complain about their jobs. They would be sad if they weren’t so repulsive.
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OMG! This is too funny. After dealing with verizon reps all day my IQ has dropped 40 points. I am so glad I found this site. Glad to see that their employees have fans all over 🙂
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OMG! This is too funny. After dealing with verizon reps all day my IQ has dropped 40 points. I am so glad I found this site. Glad to see that their employees have fans all over 🙂
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Ok so we all agree Verizon does indeed Suck! I have been a loyal phone customer for too many years and today after many outages and other issues I hit my breaking point. They have by far the laziest reps I’ve ever seen in my life! Nothing like dealing with a go-getter from Ma Bell to make your day. 10 days to move to VIOP cost savings $40 per month and they have customer service! I woud be pay triple my current bill to deal with a person who had a brain!
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Ok so we all agree Verizon does indeed Suck! I have been a loyal phone customer for too many years and today after many outages and other issues I hit my breaking point. They have by far the laziest reps I’ve ever seen in my life! Nothing like dealing with a go-getter from Ma Bell to make your day. 10 days to move to VIOP cost savings $40 per month and they have customer service! I woud be pay triple my current bill to deal with a person who had a brain!
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I completely agre with Sam Hollywood. I also work for verizon. I work in one of the Phone marts. Just like “Sam Hollywood” deals with ignorant non educated customers on the phone i actually deal with them in person. I cannot tell you enough of the stupid questions that i get everyday from “I don’t understand why i need a modem” to “What dio i click on to get on the internet”. I have no patience for the ignorant assholes that i have to deal with on a daily basis. Go and self educate yourself and quit waisting my time
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I completely agre with Sam Hollywood. I also work for verizon. I work in one of the Phone marts. Just like “Sam Hollywood” deals with ignorant non educated customers on the phone i actually deal with them in person. I cannot tell you enough of the stupid questions that i get everyday from “I don’t understand why i need a modem” to “What dio i click on to get on the internet”. I have no patience for the ignorant assholes that i have to deal with on a daily basis. Go and self educate yourself and quit waisting my time
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While I doubt Sam Hollywood is a real Verizon employee, his attitude is typical – arrogant, insulting, and insensitive.
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While I doubt Sam Hollywood is a real Verizon employee, his attitude is typical – arrogant, insulting, and insensitive.
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Wow John. You’re awesome. You’re the type of customer I hate. Ignorant and arrogant. And rude beyond belief. Did that make you feel good?
And yes, my posting was proper english. My friggin apologies, that I forgot the f-ing ‘S”….Book learning, however, isn’t proper English. Go back and shove your head back up your ass and when you can act human, and respectful, then feel free to comment.
It’s nice that you think all the education in the world won’t help me. I’m far more highly educated than you are. Grade 8 John, in the real world doesn’t cut it. Maybe that’s the reason why you feel the need to hurl childish insults at people you don’t know. And only the f-ed up people on medication would suggest that other people need it. Have a greattttt day! *insert sarcasm*
If you don’t like the service, CANCEL IT!!!!!!!!!!! We DON’T care! Go for another provider. By all means….one less asshole that we have to deal with….we’re happy =)
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Wow John. You’re awesome. You’re the type of customer I hate. Ignorant and arrogant. And rude beyond belief. Did that make you feel good?
And yes, my posting was proper english. My friggin apologies, that I forgot the f-ing ‘S”….Book learning, however, isn’t proper English. Go back and shove your head back up your ass and when you can act human, and respectful, then feel free to comment.
It’s nice that you think all the education in the world won’t help me. I’m far more highly educated than you are. Grade 8 John, in the real world doesn’t cut it. Maybe that’s the reason why you feel the need to hurl childish insults at people you don’t know. And only the f-ed up people on medication would suggest that other people need it. Have a greattttt day! *insert sarcasm*
If you don’t like the service, CANCEL IT!!!!!!!!!!! We DON’T care! Go for another provider. By all means….one less asshole that we have to deal with….we’re happy =)
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Yes i completely agree with u all guys that verizon really sucks . I my self is working wth verizon and i have rec so many calls from customer saying that verizon sucks . Many times we see that issue is there but we cannot fix that bcoz we dont have any fix for that . There are many areas where verizon is not able to provide the realiable service but still they claim u have very fast internet service
..I should just say one word verizon really SUCKS
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Yes i completely agree with u all guys that verizon really sucks . I my self is working wth verizon and i have rec so many calls from customer saying that verizon sucks . Many times we see that issue is there but we cannot fix that bcoz we dont have any fix for that . There are many areas where verizon is not able to provide the realiable service but still they claim u have very fast internet service
..I should just say one word verizon really SUCKS
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Verizon customer service is mostly people actually working for Verizon if you call during the day, when you cancel your service they say they will connect you to the “cancellation dept”. That is actually outsourced, so they put you into a que and the other company puts you right back to Verizon customer service and you go thru the whole thing again and again. I will not take up your time telling you my nightmare with Verizon but I will tell you how I finally solved my problem: I had kept records of every contact sucessful and unsucessful. A couple of weeks ago when I received my last bill there was a brochure in the envelope: “2008 Annual Customer Notification.” Well, I normally throw those thing away without unfolding them but since I was having so much trouble with them I thought there might be an adminstrative office I could write to, so I opened it and lo and behold! there was an address for customer service complaints: Verizon Customer Relations, 1300 Columbus-Sandusky Rd N, PO Box 1804 Marion, Ohio 43301-1804. Listed on the right side of this info was all of the Local Franchise Authoritys in Florida. I am sure each state would have their own listed. The brochure said if you cannot get satisfaction from their online service to write to them, and if they cannot satisfy you, then write to the Franchise Authority in your area. Well, I wrote to the Marion, Ohio address and in ONE WEEK all of my problems were solved to my satisfaction. I hope this has helped someone out there because I looked all over the net for help and all I found was complaints. After writing to the Ohio office, a local manager called me and took care of everything in 10min. and even gave me his private number to call him back if I ever had any more problems with customer service. Good Luck!!
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Verizon customer service is mostly people actually working for Verizon if you call during the day, when you cancel your service they say they will connect you to the “cancellation dept”. That is actually outsourced, so they put you into a que and the other company puts you right back to Verizon customer service and you go thru the whole thing again and again. I will not take up your time telling you my nightmare with Verizon but I will tell you how I finally solved my problem: I had kept records of every contact sucessful and unsucessful. A couple of weeks ago when I received my last bill there was a brochure in the envelope: “2008 Annual Customer Notification.” Well, I normally throw those thing away without unfolding them but since I was having so much trouble with them I thought there might be an adminstrative office I could write to, so I opened it and lo and behold! there was an address for customer service complaints: Verizon Customer Relations, 1300 Columbus-Sandusky Rd N, PO Box 1804 Marion, Ohio 43301-1804. Listed on the right side of this info was all of the Local Franchise Authoritys in Florida. I am sure each state would have their own listed. The brochure said if you cannot get satisfaction from their online service to write to them, and if they cannot satisfy you, then write to the Franchise Authority in your area. Well, I wrote to the Marion, Ohio address and in ONE WEEK all of my problems were solved to my satisfaction. I hope this has helped someone out there because I looked all over the net for help and all I found was complaints. After writing to the Ohio office, a local manager called me and took care of everything in 10min. and even gave me his private number to call him back if I ever had any more problems with customer service. Good Luck!!
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“LOL. All these comment beyond amuse me. I work for Verizon Online Technical Support.”
You insist that callers speak proper English when you don’t? What does “All these comment beyond amuse me” mean?
Anyway, I’ve enjoyed FiOS net and phone for nearly 2 years, but recently added FiOS tv with a 2-year contract bundle. Got my first bill today. They billed all three individually, so the total is about 50% too high. I called Billing at 5:45 when I got home. At 6:20 a woman answered and said “Billing closed at 6:00, this is sales. Call Billing tomorrow at 8 a.m.” Why don’t they just pull the plug on the callers in the phone queue at 6 p.m. when they go home. No, dump us over to sales. Morons.
It only took me 4 phone calls with a total time of 3 hours on hold to order the FiOS tv addition – the computer was down; the contract worker couldn’t do figure out how, etc. The install went smoothly on 1/4. Last week I received an e-mail saying they were sorry I wasn’t at home on the on the 10th (IIRC) to have my tv service hooked up. Hello? Verizon? Anybody home?
I feel sorry for the Verizon employees. (Especially some of the ones who have posted on this site. They are idiots, if they really even are VZ employees. And one in particular won’t be helped by all the education in the world. Meds maybe, but not book learning.)
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“LOL. All these comment beyond amuse me. I work for Verizon Online Technical Support.”
You insist that callers speak proper English when you don’t? What does “All these comment beyond amuse me” mean?
Anyway, I’ve enjoyed FiOS net and phone for nearly 2 years, but recently added FiOS tv with a 2-year contract bundle. Got my first bill today. They billed all three individually, so the total is about 50% too high. I called Billing at 5:45 when I got home. At 6:20 a woman answered and said “Billing closed at 6:00, this is sales. Call Billing tomorrow at 8 a.m.” Why don’t they just pull the plug on the callers in the phone queue at 6 p.m. when they go home. No, dump us over to sales. Morons.
It only took me 4 phone calls with a total time of 3 hours on hold to order the FiOS tv addition – the computer was down; the contract worker couldn’t do figure out how, etc. The install went smoothly on 1/4. Last week I received an e-mail saying they were sorry I wasn’t at home on the on the 10th (IIRC) to have my tv service hooked up. Hello? Verizon? Anybody home?
I feel sorry for the Verizon employees. (Especially some of the ones who have posted on this site. They are idiots, if they really even are VZ employees. And one in particular won’t be helped by all the education in the world. Meds maybe, but not book learning.)
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Wow eee… I am 48 hrs.. late canceling a broadband card and it will cost me $481.00 and it never really worked. I had it 32 days.. The girl on the phone said she is sorry and then took my money. VERIZON knows how to treat customers they just steal from them. It is legal after all.
-There are thieves among us
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Wow eee… I am 48 hrs.. late canceling a broadband card and it will cost me $481.00 and it never really worked. I had it 32 days.. The girl on the phone said she is sorry and then took my money. VERIZON knows how to treat customers they just steal from them. It is legal after all.
-There are thieves among us
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i dont like verizon service!. i like fios.but hate the service, service sucks so much , might just switch back to old server
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i dont like verizon service!. i like fios.but hate the service, service sucks so much , might just switch back to old server
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LOL. All these comment beyond amuse me. I work for Verizon Online Technical Support. And really, 95% of the customers are stupid, so problems the customers are having, are usually their fault.
Follow the friggin installation instructions provided to you, if you do the set up right, your service will work.
Don’t f*cking RESET your modem. You WILL lose you internet connection.
Please don’t act like you know everything. Because you wouldn’t have to call me if you knew what you were doing. Oh, and knowing where your start button on your computer is, is a great start. If you don’t know where this is, or can’t even simply navigate around your computer, don’t call us. You’re too dumb to help!
If you have non functioning parts on your computer, eg. your NIC or don’t have a network adaptor installed, guess what? It’s your fault again. No matter how many times you blame Verizon, we can’t fix it. It’s your shitty, 15 year old computer that doesn’t work.
Speaking of things that don’t work, if you don’t have a network adaptor or a wireless card, guess again? You can’t use DSL. Shock! No wireless card? And you expect me to hook you up to a wireless card?
And when you call, make sure you speak English and fully comprehend it, because if I can’t understand you, I’m not going to guess what your saying. I can’t see you pointing and gesturing over the phone. And if you can’t understand basic english, such as can I get your DSL phone number or I’m sorry, it’s after 6pm, billing is closed, how the HELL are you going to be able to follow troubleshooting steps? Exactly.
So you don’t like our attitude? How about trying not to be f*cking ignorant, rude and stupid, and I’ll try being nicer! (I do have to say I’ve come across a FEW awesome customers whom I love to speak to on the phone.
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LOL. All these comment beyond amuse me. I work for Verizon Online Technical Support. And really, 95% of the customers are stupid, so problems the customers are having, are usually their fault.
Follow the friggin installation instructions provided to you, if you do the set up right, your service will work.
Don’t f*cking RESET your modem. You WILL lose you internet connection.
Please don’t act like you know everything. Because you wouldn’t have to call me if you knew what you were doing. Oh, and knowing where your start button on your computer is, is a great start. If you don’t know where this is, or can’t even simply navigate around your computer, don’t call us. You’re too dumb to help!
If you have non functioning parts on your computer, eg. your NIC or don’t have a network adaptor installed, guess what? It’s your fault again. No matter how many times you blame Verizon, we can’t fix it. It’s your shitty, 15 year old computer that doesn’t work.
Speaking of things that don’t work, if you don’t have a network adaptor or a wireless card, guess again? You can’t use DSL. Shock! No wireless card? And you expect me to hook you up to a wireless card?
And when you call, make sure you speak English and fully comprehend it, because if I can’t understand you, I’m not going to guess what your saying. I can’t see you pointing and gesturing over the phone. And if you can’t understand basic english, such as can I get your DSL phone number or I’m sorry, it’s after 6pm, billing is closed, how the HELL are you going to be able to follow troubleshooting steps? Exactly.
So you don’t like our attitude? How about trying not to be f*cking ignorant, rude and stupid, and I’ll try being nicer! (I do have to say I’ve come across a FEW awesome customers whom I love to speak to on the phone.
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