Verizon Sucks.

Moving sucks, but what sucks more is dealing with Verizon when you move. Recently my wife and I moved to a new location in the same town. At our old place we had phone and DSL service from Verizon. Verizon told us that both services would be active on our move in date. While phone service was active, DSL was certainly not. We got a call from a service rep. who was “pleased to inform me” that our “service-ready date” would be 2/9. We were told this on 1/31 and if this was anything like the last install, our DSL wouldn’t have been active until at least the 19th.

The best part about Verizon DSL is how they know they suck. They were all to prepared to offer us, without me complaining, the “we know we suck package” and offer us 2 months free plus $14 month for six months. Considering that we were delayed 3 weeks when we initially got the service back in July, and the fact that we were offline more that on back in December, I felt like i would be signing up for more headache. To make a long story short, we’re happy Comcast customers again. It took about two hours after hanging up from Verizon to get cable modem ( the rep apparently works really close by) and have it set up. How is it that Comcast can get you hooked up in matter of minutes once you have the hardware and Verizon takes weeks? How can Verizon even compete with that kind of instant gratification?

Either way, it’s good to ditch Verizon. I don’t particularly feel comfortable forking over cash to a company that would fuck over a bunch of folks who have put in their time.

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264 thoughts on “Verizon Sucks.

  1. Will never buy another product or service from Verizon. Comcast is superior in my area in every facet. Not perfect but way better. At least one person asks me every day if they should switch to Verizon. If they live on my node, I encourage it but otherwise send them here.

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  2. Will never buy another product or service from Verizon. Comcast is superior in my area in every facet. Not perfect but way better. At least one person asks me every day if they should switch to Verizon. If they live on my node, I encourage it but otherwise send them here.

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  3. Verizon sucks. This is just a minor thing compared to some of the other stories on here, but I’ve reached the same conclusion-Verizon sucks. I received an email directed to a “janena Butterworth” from “the Broadband customer care team”. It looked Genuine, except it was directed toward Janena Butterworth, which is not my name, and told me to click an activation button to “activate my broadband service” which apparently I had ordered. I never ordered broadband service. In fact, to the best of my knowledge it’s not available in my area yet.

    There was a number, 1-800-567-6789, that the email said to call if I had questions. So I called it, and got the standard automated telephone garbage. I wanted to find out if the email was spam or a mistake. The closest thing in the menu seemed to be tech support. They said to talk to the billing department. They told me to call 1-800-567-6789. Why can’t the just dial the correct department for you? So i did, and the billing dept. was closed. They said goodbye and hung up on me! Why didn’t tech support tell me it was closed??? Then I called back, hoping to find out if I could even GET Dsl in my area. They couldn’t tell me. They told me to call the billing department! So This time I asked them to connect me, and this time they had to admit it was closed until monday!

    I just deleted the email and will call the billing department on monday, I guess………Just a lot of frustration!

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  4. Verizon sucks. This is just a minor thing compared to some of the other stories on here, but I’ve reached the same conclusion-Verizon sucks. I received an email directed to a “janena Butterworth” from “the Broadband customer care team”. It looked Genuine, except it was directed toward Janena Butterworth, which is not my name, and told me to click an activation button to “activate my broadband service” which apparently I had ordered. I never ordered broadband service. In fact, to the best of my knowledge it’s not available in my area yet.

    There was a number, 1-800-567-6789, that the email said to call if I had questions. So I called it, and got the standard automated telephone garbage. I wanted to find out if the email was spam or a mistake. The closest thing in the menu seemed to be tech support. They said to talk to the billing department. They told me to call 1-800-567-6789. Why can’t the just dial the correct department for you? So i did, and the billing dept. was closed. They said goodbye and hung up on me! Why didn’t tech support tell me it was closed??? Then I called back, hoping to find out if I could even GET Dsl in my area. They couldn’t tell me. They told me to call the billing department! So This time I asked them to connect me, and this time they had to admit it was closed until monday!

    I just deleted the email and will call the billing department on monday, I guess………Just a lot of frustration!

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  5. Why in hell would anyone want Verizon? Their tech support are retarded; their CS personnel have attitude; and their equipment is some of the worst in the business.

    Stay with Verizon if you like to be fucked over, but I kicked Verizon’s ass out of my life, along with their shitheaded CS and tech support assholes.

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  6. Why in hell would anyone want Verizon? Their tech support are retarded; their CS personnel have attitude; and their equipment is some of the worst in the business.

    Stay with Verizon if you like to be fucked over, but I kicked Verizon’s ass out of my life, along with their shitheaded CS and tech support assholes.

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  7. Verizon, Comcast, and any other media outlet device is awesome. The only problem is the cost which goes up and up and up. The problem many do not consider is the lack of fair deals with cell phone companies with regard to cell phone contracts, which are at an end if the court has their way. Normally, I am for business but in this case, when a cell phone barely lasts a year if you do more than sit on your ass, this is a happy day.

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  8. Verizon, Comcast, and any other media outlet device is awesome. The only problem is the cost which goes up and up and up. The problem many do not consider is the lack of fair deals with cell phone companies with regard to cell phone contracts, which are at an end if the court has their way. Normally, I am for business but in this case, when a cell phone barely lasts a year if you do more than sit on your ass, this is a happy day.

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  9. Over the years, we’ve reported Verizon to the PUC several times. It’s the only way to get them to do anything. We were without phone service for days while they told us it worked fine, told to stand outside and make all of our calls from the interface box – not that the phone worked from there either, jump through flaming hoops – oh, and there was the one who just said “Get F***ed” and hung up. I guess she just wasn’t in the mood to do her job at all. Her job being lie to the customer and deny all problems exist (or blame the customer and say there must be a problem with their phone or wiring inside their house). Then there was the “all in one” bill fiasco where they’d bill double or triple the monthly payment and blame it on DirecTV. But that was all before we got DSL. Now, no matter what – the answer is “you must have changed your settings”, “call Microsoft, there must be a problem with Outlook” OR and I like this one best of all “You no worry! Everything works OK!” I guess things might be different if we had more than 1 phone company to choose from…

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  10. Over the years, we’ve reported Verizon to the PUC several times. It’s the only way to get them to do anything. We were without phone service for days while they told us it worked fine, told to stand outside and make all of our calls from the interface box – not that the phone worked from there either, jump through flaming hoops – oh, and there was the one who just said “Get F***ed” and hung up. I guess she just wasn’t in the mood to do her job at all. Her job being lie to the customer and deny all problems exist (or blame the customer and say there must be a problem with their phone or wiring inside their house). Then there was the “all in one” bill fiasco where they’d bill double or triple the monthly payment and blame it on DirecTV. But that was all before we got DSL. Now, no matter what – the answer is “you must have changed your settings”, “call Microsoft, there must be a problem with Outlook” OR and I like this one best of all “You no worry! Everything works OK!” I guess things might be different if we had more than 1 phone company to choose from…

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  11. Hi folks,

    Before my personal rant, let me comment on cheap cell phones: I purchased a $30 Trac-Phone several years ago, and NEVER had any problem with it…so saying that you get what you pay for justifys Verizon giving away defective phonesis not true.
    My personal situation: signed up in January for the Verizon triple package, which included a free TV….surprise surprise, they were “out” of TV’s in January, but they would give it to me in April. No word from them in April, so I began attempting to call costomer service to inquire about my TV. I spent countless hours on hold, being told by an electronic voice that my call was important. We’re talking 30-40 minutes of waiting to speak with someone, with no luck. Finally today I spoke with someone who said it’s too late, the promotion is over, why didn’t you call before?!?
    At the end of my one year contract, I will never use Verizon again.
    Ciao – Kevin M.

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  12. Hi folks,

    Before my personal rant, let me comment on cheap cell phones: I purchased a $30 Trac-Phone several years ago, and NEVER had any problem with it…so saying that you get what you pay for justifys Verizon giving away defective phonesis not true.
    My personal situation: signed up in January for the Verizon triple package, which included a free TV….surprise surprise, they were “out” of TV’s in January, but they would give it to me in April. No word from them in April, so I began attempting to call costomer service to inquire about my TV. I spent countless hours on hold, being told by an electronic voice that my call was important. We’re talking 30-40 minutes of waiting to speak with someone, with no luck. Finally today I spoke with someone who said it’s too late, the promotion is over, why didn’t you call before?!?
    At the end of my one year contract, I will never use Verizon again.
    Ciao – Kevin M.

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  13. well i have been selling verizon for about a year now…and that i have noticed is that people come in and want the free phones( which is understandable) but then they get pissed when the cheap Motorola breaks….. thats like buying a Geo and getting pissed because it isnt as nice a BMW…..cell phones are no different from any other product out there….you get what you pay for. If you dont want to spend the 50 extra dollars and get a better phone then you need to realize you are going to get a bottom of the line phone…so dont be pissed when it breaks….. I also really like it when people come in and expect me to give them phone when they have broken their own phones…like when someone doesnt have ensurance on their phone but thinks that there junky motorola is suppose to handle a swim in the lake or a drop off of a roof, and then they think its verizons fault….. I am not a corporate verizon dealer, i work in the indirect market. but i love verizon. they are a smart company and they know how to do business….once the buy out of alltel happends verizon will be sitting at 80 million customers…and as much as people think verizon sucks they do have the lowest churn rate out of any wireless company….so they are good and they have the best reception over all…..so yea….everyone needs to just settle down and stop thinking they are just entitled to free things and whatever….phones are crazy spendy…so people stop thinking that paying 200 for a phone is to much to pay, because verizon has to buy the phones from the manufacturers for way more then that….so everyone needs to just settle down!

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  14. well i have been selling verizon for about a year now…and that i have noticed is that people come in and want the free phones( which is understandable) but then they get pissed when the cheap Motorola breaks….. thats like buying a Geo and getting pissed because it isnt as nice a BMW…..cell phones are no different from any other product out there….you get what you pay for. If you dont want to spend the 50 extra dollars and get a better phone then you need to realize you are going to get a bottom of the line phone…so dont be pissed when it breaks….. I also really like it when people come in and expect me to give them phone when they have broken their own phones…like when someone doesnt have ensurance on their phone but thinks that there junky motorola is suppose to handle a swim in the lake or a drop off of a roof, and then they think its verizons fault….. I am not a corporate verizon dealer, i work in the indirect market. but i love verizon. they are a smart company and they know how to do business….once the buy out of alltel happends verizon will be sitting at 80 million customers…and as much as people think verizon sucks they do have the lowest churn rate out of any wireless company….so they are good and they have the best reception over all…..so yea….everyone needs to just settle down and stop thinking they are just entitled to free things and whatever….phones are crazy spendy…so people stop thinking that paying 200 for a phone is to much to pay, because verizon has to buy the phones from the manufacturers for way more then that….so everyone needs to just settle down!

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