Moving sucks, but what sucks more is dealing with Verizon when you move. Recently my wife and I moved to a new location in the same town. At our old place we had phone and DSL service from Verizon. Verizon told us that both services would be active on our move in date. While phone service was active, DSL was certainly not. We got a call from a service rep. who was “pleased to inform me” that our “service-ready date” would be 2/9. We were told this on 1/31 and if this was anything like the last install, our DSL wouldn’t have been active until at least the 19th.
The best part about Verizon DSL is how they know they suck. They were all to prepared to offer us, without me complaining, the “we know we suck package” and offer us 2 months free plus $14 month for six months. Considering that we were delayed 3 weeks when we initially got the service back in July, and the fact that we were offline more that on back in December, I felt like i would be signing up for more headache. To make a long story short, we’re happy Comcast customers again. It took about two hours after hanging up from Verizon to get cable modem ( the rep apparently works really close by) and have it set up. How is it that Comcast can get you hooked up in matter of minutes once you have the hardware and Verizon takes weeks? How can Verizon even compete with that kind of instant gratification?
Either way, it’s good to ditch Verizon. I don’t particularly feel comfortable forking over cash to a company that would fuck over a bunch of folks who have put in their time.
Damnhandy 
I’m a verizon costumer for 7 years. my sister & I talk all the time. My sister changed to verizon so we could be on the verizon to verizon plan. It has been the worst choice we could have made.Both of our firsts bills were triple what they normally are and we were both discouraged. After a call to verizon we felt as though the problem would be corrected. Contrary to my belief verizon did not resolve the issue and now my sister and I are stuck with contracts ,that we thought would be cheeper, that now only cost double to triple the cost. My advice to you is to watch out for verizons hidden costs. I truley believe that time warreners commerical that states that Fact about verizon is absolutly true. verizonsuck
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I’m a verizon costumer for 7 years. my sister & I talk all the time. My sister changed to verizon so we could be on the verizon to verizon plan. It has been the worst choice we could have made.Both of our firsts bills were triple what they normally are and we were both discouraged. After a call to verizon we felt as though the problem would be corrected. Contrary to my belief verizon did not resolve the issue and now my sister and I are stuck with contracts ,that we thought would be cheeper, that now only cost double to triple the cost. My advice to you is to watch out for verizons hidden costs. I truley believe that time warreners commerical that states that Fact about verizon is absolutly true. verizonsuck
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Verizon is horrible. Does anyone else think they engage in unfair business practices purposely? I do. I have my own personal experience and know of others that have had serious problems with Verizon.
How many others have had no problem reaching a Verizon sales rep or collection rep but when you have a problem or issue you literally sit on hold for hours because Verizon does not give you any other options. Even a simple one like the ability to leave a message. I seriously think Verizon’s business model is to sign you up, start billing you inaccurately and then prevent you from actually contacting anybody in the company to address the errors or even cancel your service. You end up with bills for services never rendered or excess charges where your only choice is to pay them or wait for them to end up in collections where you can finally speak to someone only to have them threaten you and your credit rating.
I am tempted to speak with a lawyer about a class action suit regarding their practices because I know several people with similar or worse experiences
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Verizon is horrible. Does anyone else think they engage in unfair business practices purposely? I do. I have my own personal experience and know of others that have had serious problems with Verizon.
How many others have had no problem reaching a Verizon sales rep or collection rep but when you have a problem or issue you literally sit on hold for hours because Verizon does not give you any other options. Even a simple one like the ability to leave a message. I seriously think Verizon’s business model is to sign you up, start billing you inaccurately and then prevent you from actually contacting anybody in the company to address the errors or even cancel your service. You end up with bills for services never rendered or excess charges where your only choice is to pay them or wait for them to end up in collections where you can finally speak to someone only to have them threaten you and your credit rating.
I am tempted to speak with a lawyer about a class action suit regarding their practices because I know several people with similar or worse experiences
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Verizon customer service stinks!
I’ve had the service for 7 years; went over my minutes for the first time, and was charged an additional $155.00! When I asked for an explanation; they basically told me to pay up or else. Once my contract expires next month, I’m switching to T-Mobile. Besides, I cannot use Verizon when I travel abroad.
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Verizon customer service stinks!
I’ve had the service for 7 years; went over my minutes for the first time, and was charged an additional $155.00! When I asked for an explanation; they basically told me to pay up or else. Once my contract expires next month, I’m switching to T-Mobile. Besides, I cannot use Verizon when I travel abroad.
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Typical verizon tech support. Did you know they are cutting 13,000 more jobs soon? Must feel great to have a dead end job. Phone, broadband,tv,…crap and now less retards manning the phones who cant get a real job and will amount to nothing in life….VERIZON!
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Typical verizon tech support. Did you know they are cutting 13,000 more jobs soon? Must feel great to have a dead end job. Phone, broadband,tv,…crap and now less retards manning the phones who cant get a real job and will amount to nothing in life….VERIZON!
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My beef with Verizon is that they install their own interface on all of their the phones. I have a RAZR, which was not my choice because my first phone broke and they replaced it with the RAZR. I don’t like it even more because of the Verizon interface. I pay for the service, which is a two year agreement, why do they have to change the menus to reflect their own? I’d rather have the Motorola interface. I could hack my phone and get rid of the Verizon interface but that will void my warranty, and what if this phone breaks?
Anyone have the same complaint?
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My beef with Verizon is that they install their own interface on all of their the phones. I have a RAZR, which was not my choice because my first phone broke and they replaced it with the RAZR. I don’t like it even more because of the Verizon interface. I pay for the service, which is a two year agreement, why do they have to change the menus to reflect their own? I’d rather have the Motorola interface. I could hack my phone and get rid of the Verizon interface but that will void my warranty, and what if this phone breaks?
Anyone have the same complaint?
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If you think about it every service has it’s up’s an down’s, take a look at MS and their xbox 360 you have people complaining my 360 broke ms is crap blabh blah blah. But i have a 360 first shipment an it’s still working explain that?
Anyway my point is the percentage of verizon customers having trouble is lower then the percentage of customers not having any issues at all. So if your getting crap service cancel an go else wher, if they are the only isp in your area then just deal with it an stop crying.
O yea an stop crying about the offshore tech support, in order for verizon to make money they have to compete with other companys, to do that they have to offer the lowest price possible but in order to make money they have to hire offshore reps an pay them peanuts. Just so you can pay what 14$-19$ a month you get what you pay for folks.
An maybe if you didnt yell at every rep who helps you an were nice to them, they would stay at their job an not quit because they couldnt deal with the stress from all the pricks calling in crying. So guess what happens when a rep quits? Thats right they replace them…what happens then? o noos they have to retrain that person an the cycle starts all over again 🙂
Anyway i could care less because every isp has issues can you say ClearWire? Cox? Roadrunner? Aolhell?
But thats ok because i got back at my isp for ripping me off an giving me crap service “No not verizon” lets just say i dont have to pay for broadband service every month 🙂
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If you think about it every service has it’s up’s an down’s, take a look at MS and their xbox 360 you have people complaining my 360 broke ms is crap blabh blah blah. But i have a 360 first shipment an it’s still working explain that?
Anyway my point is the percentage of verizon customers having trouble is lower then the percentage of customers not having any issues at all. So if your getting crap service cancel an go else wher, if they are the only isp in your area then just deal with it an stop crying.
O yea an stop crying about the offshore tech support, in order for verizon to make money they have to compete with other companys, to do that they have to offer the lowest price possible but in order to make money they have to hire offshore reps an pay them peanuts. Just so you can pay what 14$-19$ a month you get what you pay for folks.
An maybe if you didnt yell at every rep who helps you an were nice to them, they would stay at their job an not quit because they couldnt deal with the stress from all the pricks calling in crying. So guess what happens when a rep quits? Thats right they replace them…what happens then? o noos they have to retrain that person an the cycle starts all over again 🙂
Anyway i could care less because every isp has issues can you say ClearWire? Cox? Roadrunner? Aolhell?
But thats ok because i got back at my isp for ripping me off an giving me crap service “No not verizon” lets just say i dont have to pay for broadband service every month 🙂
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Verizon tried to fuck me over on my bill. I got substandard service for both my phone and dsl. I had to deal with a very moronic tech support and still got nowhere with them (big surprise). My phone had no dial tone at least once a wek and my dsl never did work. I finally cancelled my service with Verizon. When they tried to collect their money from me, I had placed a block on my checking account. Then they tried to threaten me with collections. I responded by doing consumer disputes with the credit bureaus. When I threatened to refer the matter over to the FCC and the FTC, fully documenting my experiences, they referred me to a supervisor who arranged “credit” for services not rendered. Verizon sucks.
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Verizon tried to fuck me over on my bill. I got substandard service for both my phone and dsl. I had to deal with a very moronic tech support and still got nowhere with them (big surprise). My phone had no dial tone at least once a wek and my dsl never did work. I finally cancelled my service with Verizon. When they tried to collect their money from me, I had placed a block on my checking account. Then they tried to threaten me with collections. I responded by doing consumer disputes with the credit bureaus. When I threatened to refer the matter over to the FCC and the FTC, fully documenting my experiences, they referred me to a supervisor who arranged “credit” for services not rendered. Verizon sucks.
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again….
in answer to BRETT DATED 4/25/05…
do you actually believe all of your rhetoric? you may apply that to appallachia or the middle of ohio with no electronic switching and 2 lineman per 200 sq miles but not in suburbs of large cities where more than one out of 3000 has DSL service, much less a phone. much of the metropolitan area i live in has cable or DSL. this shoots the need to troubleshoot down. if the need for linemen exists VERIZON employs a truly archaic system.
we live in the days of electronic switching, ergo the offshore service representatives that control the entire network. the only time a lineman has to physically touch red, green, black or yellow is if the lines are separated and have to be rewoven or some dumb ass lineman has screwed up totally and hosed the entire trunk.
as far as your mention of fiber…yeah, where is it? i worked at JHUAPL and we had actual fiber connections in our offices. there is still a need for a mux/demux device somewhere in the chain as i have no knowledge of any “optical” ethernet cards. how am i to get a drop from the FO lines that would run alongside the phone and cable lines on the poles in my neighborhood? can you point me to this wonderful technology you suggest?
were you sleeping and dreaming at work?
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again….
in answer to BRETT DATED 4/25/05…
do you actually believe all of your rhetoric? you may apply that to appallachia or the middle of ohio with no electronic switching and 2 lineman per 200 sq miles but not in suburbs of large cities where more than one out of 3000 has DSL service, much less a phone. much of the metropolitan area i live in has cable or DSL. this shoots the need to troubleshoot down. if the need for linemen exists VERIZON employs a truly archaic system.
we live in the days of electronic switching, ergo the offshore service representatives that control the entire network. the only time a lineman has to physically touch red, green, black or yellow is if the lines are separated and have to be rewoven or some dumb ass lineman has screwed up totally and hosed the entire trunk.
as far as your mention of fiber…yeah, where is it? i worked at JHUAPL and we had actual fiber connections in our offices. there is still a need for a mux/demux device somewhere in the chain as i have no knowledge of any “optical” ethernet cards. how am i to get a drop from the FO lines that would run alongside the phone and cable lines on the poles in my neighborhood? can you point me to this wonderful technology you suggest?
were you sleeping and dreaming at work?
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in answer to BRETT SAYS DATED 4/25/05
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in answer to BRETT SAYS DATED 4/25/05
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here is an email i blasted off to VERIZON. read and laff.
the kick in the nuts is i can run a mepis linux liveware disc on my pc and still suffer from the bullshit VERIZON wants to attribute to my OS. i run all mozilla – firefox and thunderbird – to keep away from the MS bullshit.
VERIZON DSL enables yet another form of outsourcing. the indigents of 3rd world countries read scripts on a monitor to “EXPERTLY” walk you through your problems. we have been sold out anywhere you turn.
FUCK VERIZON!!!
ATTN:
if you are in china, indonesia, the philopines, india, mexico or other backwards third world country that receives this you are being directed the wrong mail as this pertains to my VERIZON DSL service in the USA; MARYLAND to be specific. do yourself a favor and forward it to the USA.
if someone in the USA actually receives this, please read and absorb the content.
i have been a customer of VERIZON’S DSL service for over a year and had no complaints until the second week of december. additionally, i send my money to baltimore and would like some acknowledgment of contact with someone out of that office. please be thorough and technical as i understand and appreciate it. if this must reply must come down from a senior engineer, so be it.
back to december…through no actions of my own, my password was corrupted as was the setting of my westell 327 modem. i was on the phone with technicians who try and “guide the customer” through procedural steps in countries in a different hemisphere and a different day as i for much of december and into january.
be honest, the other side of the globe is a day ahead or one behind depending on where that country lies in relation to the international dateline. i controlled satellites for years and know exactly where in the world i am. i will never let another one of those idiots share my computer as they are clueless. i can step some one through most PC matters in my sleep over the phone. these are TRAINED SPECIALISTS??!!
my password and modem were upset several times and your logs should reveal this. i backed up my files, wiped my disc – wrote zeros to it – reinstalled windows xp pro, sp2, office 2K pro and pc-cillin 2007. that and nothing else and VERIZON DSL was still an anchor. i had to get a new password after all of that and don’t remember how many times i had to call about my modem upsets. i can’t recall how many times it was “my fault” or that of my “browser”.
during the first week of january i called customer service and the “on hold recordings” let me know that VERIZON’S engineers had worked out a problem in the WASHINGTON DC AREA. shit the bed! i was on the phone for weeks telling the impotent customer service folks what was going on only to be told it was my equipment. i went to school to learn how to service NASA’s equipment and i can very well build my own computers to my own specifications; no DELL, GATEWAY or other middleman operations. i don’t have proprietary crap on my system that interferes with the signal and i know what is going on with my shit. perhaps it is VERIZON’S ANTIQUATED EQUIPMENT, PHONE LINES or refusal to implement proper amplifiers to satisfy the many customers who, like myself, are buying service that equates to that of overbooked airline service. the internet is full of blogs that reflect my sentiments and some will quote the same time period that was the bomb that hit me. google “verizon sucks”.
does the stockholder’s interests come before the customers’ ? that thought is my explanation for it. offshore customer service people, not techs, nowhere within my vicinity that are running me around until i have to hang up. at one point i was disconnected from a filipino woman and connected to some guy in some other asian country. i quit documenting it because i would have fired all of them at that point.
the real shocker was when i saw 2007 television ads for VERIZON DSL offering flawed service for $19.99 A MONTH!!!. AOL is in the same ballllpark as is EARTHLINK and others. i will stick out VERIZON DSL for a very few months as VERIZON is my phone carrier. please get your shit together.
i have thought of a few possibilities…is VERIZON DSL attempting to screw VONAGE?? is MICROSOFT trying to force PC owners to buy VISTA via internet corruption in conjunction with VERIZON DSL and other ISPs?
i get such ideas because i also got an update to the program SMARTBRIDGE by MOTIVE via VERIZON. block all of the data that comes from VERIZON DSL with my firewall i will have no internet service. your techs, as well as their supervisors, are totally ignorant of that program update. it is unneeded and had VERIZON all over it. not any longer. please explain to me why VERIZON DSL would knowingly pass this malware/spyware onto your customers.
i am awaiting an answer from an AMERICAN considering this.
until then, take care,
THE BEST PART? here is their reply…
Thank you for submitting your help request to Verizon.
Please visit Verizon Help & Support or Call techincal support at 1800 567 6789 for additional assistance with your problem.
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here is an email i blasted off to VERIZON. read and laff.
the kick in the nuts is i can run a mepis linux liveware disc on my pc and still suffer from the bullshit VERIZON wants to attribute to my OS. i run all mozilla – firefox and thunderbird – to keep away from the MS bullshit.
VERIZON DSL enables yet another form of outsourcing. the indigents of 3rd world countries read scripts on a monitor to “EXPERTLY” walk you through your problems. we have been sold out anywhere you turn.
FUCK VERIZON!!!
ATTN:
if you are in china, indonesia, the philopines, india, mexico or other backwards third world country that receives this you are being directed the wrong mail as this pertains to my VERIZON DSL service in the USA; MARYLAND to be specific. do yourself a favor and forward it to the USA.
if someone in the USA actually receives this, please read and absorb the content.
i have been a customer of VERIZON’S DSL service for over a year and had no complaints until the second week of december. additionally, i send my money to baltimore and would like some acknowledgment of contact with someone out of that office. please be thorough and technical as i understand and appreciate it. if this must reply must come down from a senior engineer, so be it.
back to december…through no actions of my own, my password was corrupted as was the setting of my westell 327 modem. i was on the phone with technicians who try and “guide the customer” through procedural steps in countries in a different hemisphere and a different day as i for much of december and into january.
be honest, the other side of the globe is a day ahead or one behind depending on where that country lies in relation to the international dateline. i controlled satellites for years and know exactly where in the world i am. i will never let another one of those idiots share my computer as they are clueless. i can step some one through most PC matters in my sleep over the phone. these are TRAINED SPECIALISTS??!!
my password and modem were upset several times and your logs should reveal this. i backed up my files, wiped my disc – wrote zeros to it – reinstalled windows xp pro, sp2, office 2K pro and pc-cillin 2007. that and nothing else and VERIZON DSL was still an anchor. i had to get a new password after all of that and don’t remember how many times i had to call about my modem upsets. i can’t recall how many times it was “my fault” or that of my “browser”.
during the first week of january i called customer service and the “on hold recordings” let me know that VERIZON’S engineers had worked out a problem in the WASHINGTON DC AREA. shit the bed! i was on the phone for weeks telling the impotent customer service folks what was going on only to be told it was my equipment. i went to school to learn how to service NASA’s equipment and i can very well build my own computers to my own specifications; no DELL, GATEWAY or other middleman operations. i don’t have proprietary crap on my system that interferes with the signal and i know what is going on with my shit. perhaps it is VERIZON’S ANTIQUATED EQUIPMENT, PHONE LINES or refusal to implement proper amplifiers to satisfy the many customers who, like myself, are buying service that equates to that of overbooked airline service. the internet is full of blogs that reflect my sentiments and some will quote the same time period that was the bomb that hit me. google “verizon sucks”.
does the stockholder’s interests come before the customers’ ? that thought is my explanation for it. offshore customer service people, not techs, nowhere within my vicinity that are running me around until i have to hang up. at one point i was disconnected from a filipino woman and connected to some guy in some other asian country. i quit documenting it because i would have fired all of them at that point.
the real shocker was when i saw 2007 television ads for VERIZON DSL offering flawed service for $19.99 A MONTH!!!. AOL is in the same ballllpark as is EARTHLINK and others. i will stick out VERIZON DSL for a very few months as VERIZON is my phone carrier. please get your shit together.
i have thought of a few possibilities…is VERIZON DSL attempting to screw VONAGE?? is MICROSOFT trying to force PC owners to buy VISTA via internet corruption in conjunction with VERIZON DSL and other ISPs?
i get such ideas because i also got an update to the program SMARTBRIDGE by MOTIVE via VERIZON. block all of the data that comes from VERIZON DSL with my firewall i will have no internet service. your techs, as well as their supervisors, are totally ignorant of that program update. it is unneeded and had VERIZON all over it. not any longer. please explain to me why VERIZON DSL would knowingly pass this malware/spyware onto your customers.
i am awaiting an answer from an AMERICAN considering this.
until then, take care,
THE BEST PART? here is their reply…
Thank you for submitting your help request to Verizon.
Please visit Verizon Help & Support or Call techincal support at 1800 567 6789 for additional assistance with your problem.
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Update to above. Last Friday the Verizon scum bags came out to put new phone number in box. They told me everything is working then smiled then went away. Inside the house no phone tone on every line in house! All phones dead as doornail! The phone was working with the old phone number up until the same day they switched numbers! Then the nightmare phone call to service, impossible to get human, then computer said for me to run my own tests on the phone box outside. Then eventually got real person, they said they can come next Saturday between 8-5pm making me wait all day for them scum bags. Then they were trying to say the problem was inside the house since I heard a tone when I plugged in the phone in their grey box. How can it be problem inside house when I told them phone was working for 3 years up to the day they switched the numbers! So 2 weeks and no phone and no internet and customer service is nothing but figured out how to bypass the computer call. When calling service, the computer voice will ask for your phone number, but don’t say or put any number in, after 3 times it will say “say Agent” to talk to a real person. If you put your phone number in, you got to go through numerous menus and computer talk and never get to real person. The only reason why they can get away with this fraudulent phone service is because they have monopoly and no choice on phone providers.
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Update to above. Last Friday the Verizon scum bags came out to put new phone number in box. They told me everything is working then smiled then went away. Inside the house no phone tone on every line in house! All phones dead as doornail! The phone was working with the old phone number up until the same day they switched numbers! Then the nightmare phone call to service, impossible to get human, then computer said for me to run my own tests on the phone box outside. Then eventually got real person, they said they can come next Saturday between 8-5pm making me wait all day for them scum bags. Then they were trying to say the problem was inside the house since I heard a tone when I plugged in the phone in their grey box. How can it be problem inside house when I told them phone was working for 3 years up to the day they switched the numbers! So 2 weeks and no phone and no internet and customer service is nothing but figured out how to bypass the computer call. When calling service, the computer voice will ask for your phone number, but don’t say or put any number in, after 3 times it will say “say Agent” to talk to a real person. If you put your phone number in, you got to go through numerous menus and computer talk and never get to real person. The only reason why they can get away with this fraudulent phone service is because they have monopoly and no choice on phone providers.
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I just moved near same city of Houston and the city does not have ATT so had to go with Verizon. I thought phone companies didn’t have monopoly but there was no choice. To make a very long story short, I applied online for phone and dsl, then had to call them because email said they would turn me on in a month and a half? Then they said there was credit problem as didn’t pay $20 Verizon bill last time I had it with them which I did. I paid them again just to get the phone started. Then found my bank statement and Verizon email stating I paid the same bill one year ago! I will collect money from them later. In the mean time back at the farm they had to cancel my internet order because they said everything is messed up and not working properly. This is after I gave everyone my new phone number. So applied on phone this time and they did not have my credit information or tracking number that they gave me! Finally talked to the credit person and she said everything ok and gave me a order number and told me to call the customer service and they will turn me on when I gave them the number. I called and talked to them for a while as they couldn’t find the record with the order number. They put me on hold, then after 15 minutes someone else picked up the phone and they said “May I help you” It was new person like I just called customer service and never even was talking to the other person. Then I told them I was pissed. They put me to the supervisor it appears. And he said the previous orders have to be all cancelled and have to start up a brand new order! This is 3 times in 3 days if you know how to count. He set everything up and gave me discount on dsl. He said the internet has problems. I was ready to go ip over phone but need fax. These folks are a bunch of scum bags and monopoly and should be illegal to run business like that. This is worse than third world countries.
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I just moved near same city of Houston and the city does not have ATT so had to go with Verizon. I thought phone companies didn’t have monopoly but there was no choice. To make a very long story short, I applied online for phone and dsl, then had to call them because email said they would turn me on in a month and a half? Then they said there was credit problem as didn’t pay $20 Verizon bill last time I had it with them which I did. I paid them again just to get the phone started. Then found my bank statement and Verizon email stating I paid the same bill one year ago! I will collect money from them later. In the mean time back at the farm they had to cancel my internet order because they said everything is messed up and not working properly. This is after I gave everyone my new phone number. So applied on phone this time and they did not have my credit information or tracking number that they gave me! Finally talked to the credit person and she said everything ok and gave me a order number and told me to call the customer service and they will turn me on when I gave them the number. I called and talked to them for a while as they couldn’t find the record with the order number. They put me on hold, then after 15 minutes someone else picked up the phone and they said “May I help you” It was new person like I just called customer service and never even was talking to the other person. Then I told them I was pissed. They put me to the supervisor it appears. And he said the previous orders have to be all cancelled and have to start up a brand new order! This is 3 times in 3 days if you know how to count. He set everything up and gave me discount on dsl. He said the internet has problems. I was ready to go ip over phone but need fax. These folks are a bunch of scum bags and monopoly and should be illegal to run business like that. This is worse than third world countries.
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Yes Verizon SUCKS..I am thinking about placing my own TV ad with a recordings of their incompetent, arrogant demenor. I have a phone, with two lines, the second line was activated 7 months after the first…so when is my two year contact up???2 years and 7 months..on the first phone….NEVER NEVER agian would I dobusiness with them…they suck they suck they suck….I am so mad..I have been to 2 stores and called customer service 3 times, and guess what……I just went in to sign a new contract and get a new phone…they said I was not eligible…and now ONE MONTH later…I am eligible….MUTINY I say……Mass mutiny…a NO VERIZON REVOLUTION!!!!
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Yes Verizon SUCKS..I am thinking about placing my own TV ad with a recordings of their incompetent, arrogant demenor. I have a phone, with two lines, the second line was activated 7 months after the first…so when is my two year contact up???2 years and 7 months..on the first phone….NEVER NEVER agian would I dobusiness with them…they suck they suck they suck….I am so mad..I have been to 2 stores and called customer service 3 times, and guess what……I just went in to sign a new contract and get a new phone…they said I was not eligible…and now ONE MONTH later…I am eligible….MUTINY I say……Mass mutiny…a NO VERIZON REVOLUTION!!!!
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So, where are the Verizon support techs that have been posting? I have a problem with Verizon and I KNOW what the problem is but I can’t get any of their T-SET support supervisors to listen to me.
Here’s the scenario (and I’ve spent probably 18 hours on the phone with Verizon since this problem started). Let me preface by saying that I too have worked in technical support, I KNOW you catch more flies with honey that with vinegar.
Anyway, my parents Verizon DSL went down 2 weeks ago today at exactly 4:24 PM when there was some work going on in the CO. I’m am 99% certain that some old switch equipment has been changed out. This is significant because my parents were the 22nd DSL customer in that CO 7 years ago. I am quite certain that the new switching equipment does not work with their ancient 7 year old modem any longer. So yes, all the circuit tests make it look like every thing is working correctly, but there is no connection. I can’t seem to get anyone at Verizon to check out this aspect of the problem. I’ve had trucks roll to the CO, I’ve had a new modem sent (the exact same model we have now), but no luck, no connection–an in fact after every truck roll, the troubleticket gets automatically closed as resolved. Why can me, a stupid customer figure what the problem is but Verizon can’t!
Typically Verizon has been ok, they’re a little slow on connection speeds, but it’s acceptable as all my parents do with their connection is surf the net, read e-mail and download some iTunes. I suspect that their service has been relatively good because they are connected in the CO that is dead next door to Microsoft’s Redmond Corporate Campus and serves Microsoft. However, since this upgrade, my long time Verizon subscriber parents have no recourse and we can’t find anyone to care at all about their problem.
People these days get upset at lack of service not because they can’t surf the net or download iTunes, they get upset because the internet is how they pay their bills, access support for other services and companies, today’s family NEEDS the internet to do simple daily life tasks. Like it or not, that’s how it is.
So, any of you T-SET folks interested in tackling my problem since you say you do care and can fix my issue?
If not, I’m switching my parents over to Comcast…. My own Comcast connection hasn’t been down in over 6 years with the exception of 1 fifteen minute outage 2 years ago. It’s super fast too and when I call support I can easily get a person right here in Seattle — not a T-set or Tier 1 support person in Ontario Canada or Mubai India.
An example of good customer service? How about this…. Last month I left my purse at Starbucks, when I called the store (after closing) they told me they had it and I could come get it in the morning. When I arrived the next morning they had received a huge Christmas shipment and couldn’t find my purse. Me being me, said ok, and left my number with them and asked them to call when they found it. 2 hours later I received a call from teh store, they had it, I went and picked it up. On my way home from the store somone at Starbucks Corporate Office called ME and apologized profusely for the trouble and sent me a pound of ground coffee and 10 free beverages…. NOW THAT IS IS IS Customer support! I wasn’t even mad at the store, I understood completely that these things sometimes happen.
Verizon should take lessons in customer support and retention from Starbucks.
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So, where are the Verizon support techs that have been posting? I have a problem with Verizon and I KNOW what the problem is but I can’t get any of their T-SET support supervisors to listen to me.
Here’s the scenario (and I’ve spent probably 18 hours on the phone with Verizon since this problem started). Let me preface by saying that I too have worked in technical support, I KNOW you catch more flies with honey that with vinegar.
Anyway, my parents Verizon DSL went down 2 weeks ago today at exactly 4:24 PM when there was some work going on in the CO. I’m am 99% certain that some old switch equipment has been changed out. This is significant because my parents were the 22nd DSL customer in that CO 7 years ago. I am quite certain that the new switching equipment does not work with their ancient 7 year old modem any longer. So yes, all the circuit tests make it look like every thing is working correctly, but there is no connection. I can’t seem to get anyone at Verizon to check out this aspect of the problem. I’ve had trucks roll to the CO, I’ve had a new modem sent (the exact same model we have now), but no luck, no connection–an in fact after every truck roll, the troubleticket gets automatically closed as resolved. Why can me, a stupid customer figure what the problem is but Verizon can’t!
Typically Verizon has been ok, they’re a little slow on connection speeds, but it’s acceptable as all my parents do with their connection is surf the net, read e-mail and download some iTunes. I suspect that their service has been relatively good because they are connected in the CO that is dead next door to Microsoft’s Redmond Corporate Campus and serves Microsoft. However, since this upgrade, my long time Verizon subscriber parents have no recourse and we can’t find anyone to care at all about their problem.
People these days get upset at lack of service not because they can’t surf the net or download iTunes, they get upset because the internet is how they pay their bills, access support for other services and companies, today’s family NEEDS the internet to do simple daily life tasks. Like it or not, that’s how it is.
So, any of you T-SET folks interested in tackling my problem since you say you do care and can fix my issue?
If not, I’m switching my parents over to Comcast…. My own Comcast connection hasn’t been down in over 6 years with the exception of 1 fifteen minute outage 2 years ago. It’s super fast too and when I call support I can easily get a person right here in Seattle — not a T-set or Tier 1 support person in Ontario Canada or Mubai India.
An example of good customer service? How about this…. Last month I left my purse at Starbucks, when I called the store (after closing) they told me they had it and I could come get it in the morning. When I arrived the next morning they had received a huge Christmas shipment and couldn’t find my purse. Me being me, said ok, and left my number with them and asked them to call when they found it. 2 hours later I received a call from teh store, they had it, I went and picked it up. On my way home from the store somone at Starbucks Corporate Office called ME and apologized profusely for the trouble and sent me a pound of ground coffee and 10 free beverages…. NOW THAT IS IS IS Customer support! I wasn’t even mad at the store, I understood completely that these things sometimes happen.
Verizon should take lessons in customer support and retention from Starbucks.
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Acn is a good company and if anyone more information call me at 315- 471-8259 and also they have video phones you can see people while you talk and the phones they let you make payments of 13.00 a month cool. If you don’t want people to see you can turn it off .
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Acn is a good company and if anyone more information call me at 315- 471-8259 and also they have video phones you can see people while you talk and the phones they let you make payments of 13.00 a month cool. If you don’t want people to see you can turn it off .
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I am amazed at how many similar experiences I find by typing “Verizon Sucks” in Google…
I have been in BILLING HELL with Verizon for a year and a half now. After spending hours with them on the phone, having my credit score ruined (which I has been immaculate since I was 18!), and it’s still not over.
I’ve resorted to going public with my issues at http://zippybackflash.com/blog/?p=63 in hopes that I’d hear from others with similar problems.
Horrible company!
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I am amazed at how many similar experiences I find by typing “Verizon Sucks” in Google…
I have been in BILLING HELL with Verizon for a year and a half now. After spending hours with them on the phone, having my credit score ruined (which I has been immaculate since I was 18!), and it’s still not over.
I’ve resorted to going public with my issues at http://zippybackflash.com/blog/?p=63 in hopes that I’d hear from others with similar problems.
Horrible company!
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verizon sucks so bad I wanted to use there dsl, only 14 bucks a month they say, but that is only if you are a phone customer, I told them I already have a phone witch I love, I use skype they are a internet phone that works very good. I tryed to tell them I did not want there dsl after they said it would cost me over 70 bucks a month for slow dsl. But they went ahead and tryed to charge my credid card. Lucky for me the address I gave them was wrong so the card would not go. so instead of just sending me an e-mail telling me there was a problem with my card they tryed and tryed taking 1.00 dollar out of my account every 6 hours. then when I tryed to call them I could not get the right number, after 5 days 9 dollars and 4 hours on the phone, I just called my bank and told them I lost my card. I hate verizon……..I hate this company so much…. I wish I could slap the CEO in the face, about a millon times, then let him try to call 911 on my skype phone. NEVER USE THIS COMPANY. THEY WILL BEND YOU OVER. AND YOU WILL NEVER GET TO CUSTOMER SERVICE. WHAT MAKES THIS EVEN WORST IS I WORK AT A CALL CENTER……..F U VERIZON YOUR COMPANY IS WORST THAT AT&T…….
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verizon sucks so bad I wanted to use there dsl, only 14 bucks a month they say, but that is only if you are a phone customer, I told them I already have a phone witch I love, I use skype they are a internet phone that works very good. I tryed to tell them I did not want there dsl after they said it would cost me over 70 bucks a month for slow dsl. But they went ahead and tryed to charge my credid card. Lucky for me the address I gave them was wrong so the card would not go. so instead of just sending me an e-mail telling me there was a problem with my card they tryed and tryed taking 1.00 dollar out of my account every 6 hours. then when I tryed to call them I could not get the right number, after 5 days 9 dollars and 4 hours on the phone, I just called my bank and told them I lost my card. I hate verizon……..I hate this company so much…. I wish I could slap the CEO in the face, about a millon times, then let him try to call 911 on my skype phone. NEVER USE THIS COMPANY. THEY WILL BEND YOU OVER. AND YOU WILL NEVER GET TO CUSTOMER SERVICE. WHAT MAKES THIS EVEN WORST IS I WORK AT A CALL CENTER……..F U VERIZON YOUR COMPANY IS WORST THAT AT&T…….
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Ok soooo I check and verizon does still suck! I thought that it would be a cheaper way to go – presently i am with comcast….So I signed up for service. They stated that my dry loop line would be hooked up by Sept 22, and that i should have my modem right before that….well i got it and then ensued the problems…..Let the games begin! I had issues with setting it up..so i sat on the phone for about 2 hours..then apparently there were suppose to send a technican out to my home – well the tech never called he just showed up. Of course since we had no idea that he was coming we weren’t home, only found a tag onthe door. No name no number or anything to who we should contact to reschedule. So, I spent another 2 hours on the phone – being transferred, put on hold, etc. only to set up another appointment for a weekday between the hours of 1-5, so naturally i had to take off of work. Well they never showed up then either….I called wondering what was going on…evidently the ticket was closed – HOW ThE HELL DOES A TICKET GET CLOSED FOR SOMETHING THAT WAS NEVER ADDRESSED??? Anyhow, i excepted this explination, with much anger, and rescheduled again for the following day – this time they said they could have a tech out to my house between 6-7pm. HA that never happened. I called back again – 2 more hours on the phone. ANGRY again i set up another appointment for the following saturday – with the understanding that if they did not come this time I would cancel this horrible service…Well guess what they never showed up, oh yeah and I recived a phone call later that day asking if the service was to my liking….WTF! I vowed to cancel the service….I called cancelled they said they would send me a return slip for the modem…guess what never got it. Now I have bill for 32.46..so I called today to ask why i am being charged…it is b/c i haven’t sent the modem back…Well apparently they never sent me the return slip…so now they are telling me “dont worry about the modem” they plan to send me a check for 32.46 within the next 2 to 3 months. What a crock of shit. So now i am out 32.46…..I have spent numerous hours of my life with this stupid company spread over 2 months of pure hell! VERIZON SUCKS DONKEY DICK!
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Ok soooo I check and verizon does still suck! I thought that it would be a cheaper way to go – presently i am with comcast….So I signed up for service. They stated that my dry loop line would be hooked up by Sept 22, and that i should have my modem right before that….well i got it and then ensued the problems…..Let the games begin! I had issues with setting it up..so i sat on the phone for about 2 hours..then apparently there were suppose to send a technican out to my home – well the tech never called he just showed up. Of course since we had no idea that he was coming we weren’t home, only found a tag onthe door. No name no number or anything to who we should contact to reschedule. So, I spent another 2 hours on the phone – being transferred, put on hold, etc. only to set up another appointment for a weekday between the hours of 1-5, so naturally i had to take off of work. Well they never showed up then either….I called wondering what was going on…evidently the ticket was closed – HOW ThE HELL DOES A TICKET GET CLOSED FOR SOMETHING THAT WAS NEVER ADDRESSED??? Anyhow, i excepted this explination, with much anger, and rescheduled again for the following day – this time they said they could have a tech out to my house between 6-7pm. HA that never happened. I called back again – 2 more hours on the phone. ANGRY again i set up another appointment for the following saturday – with the understanding that if they did not come this time I would cancel this horrible service…Well guess what they never showed up, oh yeah and I recived a phone call later that day asking if the service was to my liking….WTF! I vowed to cancel the service….I called cancelled they said they would send me a return slip for the modem…guess what never got it. Now I have bill for 32.46..so I called today to ask why i am being charged…it is b/c i haven’t sent the modem back…Well apparently they never sent me the return slip…so now they are telling me “dont worry about the modem” they plan to send me a check for 32.46 within the next 2 to 3 months. What a crock of shit. So now i am out 32.46…..I have spent numerous hours of my life with this stupid company spread over 2 months of pure hell! VERIZON SUCKS DONKEY DICK!
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TJ,
Not providing DSL to EVERYBODY was the biggest mistake Verizon could have ever made. The company realizes that now, but it’s too late. Different customer service reps access different systems. One system looks to see if the CO can offer DSL. A different system looks at how far from the CO. There is also a system that will see if there is any device on your dedicated line that would prohibit DSL. Some reps have access to all three some have access to only a couple. Some unfortunately don’t give a rip and want a sale.
I truly hope that all goes well. Sorry for the mix up. Never heard of the same number being given out, like you describe in your story.
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TJ,
Not providing DSL to EVERYBODY was the biggest mistake Verizon could have ever made. The company realizes that now, but it’s too late. Different customer service reps access different systems. One system looks to see if the CO can offer DSL. A different system looks at how far from the CO. There is also a system that will see if there is any device on your dedicated line that would prohibit DSL. Some reps have access to all three some have access to only a couple. Some unfortunately don’t give a rip and want a sale.
I truly hope that all goes well. Sorry for the mix up. Never heard of the same number being given out, like you describe in your story.
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I can agree with all the Verizon sucks stories. I am in the midst of my 2nd one.
1st verizon sucks story is we had cell phones hooked up. Gave me a long distance cell phone #? and tried to charge me $$ to get a new #. Plus endless conversations as they set the familty plan bill up wrong.. 4 mos to fix that one.
The current Verizon sucks story suprized even many of the Verizon c/s people I spoke with. I signed up online and the # they gave me already belonged to someone else. The # they activated at my house was a defferent # and it belonged to someone else too! My mom called and we answered the phone & so did the other people that originally had that #. I got a new phone # assigned to me they say that will be hooked up today.. fingers crossed.
To make it even better the DSL service I signed up for the modem never shipped as the # they gave me had already received one (yes because they gave me someone elses phone # that was still using it!!!) They online person says she will sign me up but I have to pay 17.95 a mo. not 14.95 a month.. uh no thanks.. I want what I signed up for!!!! Fine they say. Go online and re sign up. ok, try this and now it says the new phone # is not eligable for DSL service! Check my address and it says it is eligable. Call a couple more people. get a couple more different answers.. no its not, yes it is… what?? waiting for a call back now….
UGH!!!!!!!!!!!!!!!!
Is the problem that no one there is empowered to do anything? Maybe they should give out awards, 1st csr rep that sets up new service correctly gets a prize…
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I can agree with all the Verizon sucks stories. I am in the midst of my 2nd one.
1st verizon sucks story is we had cell phones hooked up. Gave me a long distance cell phone #? and tried to charge me $$ to get a new #. Plus endless conversations as they set the familty plan bill up wrong.. 4 mos to fix that one.
The current Verizon sucks story suprized even many of the Verizon c/s people I spoke with. I signed up online and the # they gave me already belonged to someone else. The # they activated at my house was a defferent # and it belonged to someone else too! My mom called and we answered the phone & so did the other people that originally had that #. I got a new phone # assigned to me they say that will be hooked up today.. fingers crossed.
To make it even better the DSL service I signed up for the modem never shipped as the # they gave me had already received one (yes because they gave me someone elses phone # that was still using it!!!) They online person says she will sign me up but I have to pay 17.95 a mo. not 14.95 a month.. uh no thanks.. I want what I signed up for!!!! Fine they say. Go online and re sign up. ok, try this and now it says the new phone # is not eligable for DSL service! Check my address and it says it is eligable. Call a couple more people. get a couple more different answers.. no its not, yes it is… what?? waiting for a call back now….
UGH!!!!!!!!!!!!!!!!
Is the problem that no one there is empowered to do anything? Maybe they should give out awards, 1st csr rep that sets up new service correctly gets a prize…
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Tex, I can tell you as a former billing person. That even though your bill says you owe us money it does take time for it to appear on your bill. Your bill more than likely was in the early stages of being printed when you requested to cancel your services. I could be wrong. Do keep your receipts and take note of who you talk to. You should do that for any company not just Verizon. 🙂 Give it some time. If your next bill does not reflect your cancellation you need to call and find out what’s going on.
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Tex, I can tell you as a former billing person. That even though your bill says you owe us money it does take time for it to appear on your bill. Your bill more than likely was in the early stages of being printed when you requested to cancel your services. I could be wrong. Do keep your receipts and take note of who you talk to. You should do that for any company not just Verizon. 🙂 Give it some time. If your next bill does not reflect your cancellation you need to call and find out what’s going on.
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I’m In early stages of trying to get charges reversed by Verizon after I cancelled within the 15 days of starting service. I have all reciepts for returned merchandise(already credited for that)but am getting bills for sevice and disconnect fees; 175.00, activation fees 35.00. Customer service says they’ll will credit my account but I have a ahrd time beleiving them. They say it will take a week, then say it will take a couple billing cycles. Any advice on what to do to protect mylself and get the results I deserve for cancelling with in the 15 days?
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I’m In early stages of trying to get charges reversed by Verizon after I cancelled within the 15 days of starting service. I have all reciepts for returned merchandise(already credited for that)but am getting bills for sevice and disconnect fees; 175.00, activation fees 35.00. Customer service says they’ll will credit my account but I have a ahrd time beleiving them. They say it will take a week, then say it will take a couple billing cycles. Any advice on what to do to protect mylself and get the results I deserve for cancelling with in the 15 days?
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Actually im gonna confess here, i dont work for verizon lol nor did i ever say i did i just like flaming people rofl man was it fun.
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Actually im gonna confess here, i dont work for verizon lol nor did i ever say i did i just like flaming people rofl man was it fun.
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Wow Verizon Sucks, you are a cranky-puss aren’t you? Just FYI, WordPress is the name of the Blogging software used used on this site. Scroll to the bottom of the page to see what I mean. The comment wan’t intended as a come back, it was just stating a fact that WordPress (the blogging software), inserts the smiley face. If you were to take you’re head out of your ass, you’d see that 🙂 Anyway, you’ve made my blog that much more entertaining, so thanks.
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Wow Verizon Sucks, you are a cranky-puss aren’t you? Just FYI, WordPress is the name of the Blogging software used used on this site. Scroll to the bottom of the page to see what I mean. The comment wan’t intended as a come back, it was just stating a fact that WordPress (the blogging software), inserts the smiley face. If you were to take you’re head out of your ass, you’d see that 🙂 Anyway, you’ve made my blog that much more entertaining, so thanks.
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Hey there Ryan, Thats pretty witty man. wordpress, how old are you? Those are pretty good come backs, did you stay up all night thinking of those? if you notice, that whole post was making fun of the verizon ass, and if you would take your head out of his ass you would see that. As far as the verizon ass goes, he demonstrates over and over again how stupid he is. If he would notice in my previous post, um, i think verizon is the one who got screwed. As soon as verizon started spewing their lingo on me, i called the BBB and the CPA (go ask your mommies what those mean) and verizon was all so happy to pay me back. Seriously, this is the last time i’ll write anything on this site because you guys have the IQ of an apple. Furtermore, The more the Verizon ass writes to this site, the more he makes verizon look bad and he makes himself look like a ass.
So thank you and good luck.
PS. Ryan, buy the way your post is wirtten, telling you you have a 8th grade education would be giving you to much credit.
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Hey there Ryan, Thats pretty witty man. wordpress, how old are you? Those are pretty good come backs, did you stay up all night thinking of those? if you notice, that whole post was making fun of the verizon ass, and if you would take your head out of his ass you would see that. As far as the verizon ass goes, he demonstrates over and over again how stupid he is. If he would notice in my previous post, um, i think verizon is the one who got screwed. As soon as verizon started spewing their lingo on me, i called the BBB and the CPA (go ask your mommies what those mean) and verizon was all so happy to pay me back. Seriously, this is the last time i’ll write anything on this site because you guys have the IQ of an apple. Furtermore, The more the Verizon ass writes to this site, the more he makes verizon look bad and he makes himself look like a ass.
So thank you and good luck.
PS. Ryan, buy the way your post is wirtten, telling you you have a 8th grade education would be giving you to much credit.
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