Moving sucks, but what sucks more is dealing with Verizon when you move. Recently my wife and I moved to a new location in the same town. At our old place we had phone and DSL service from Verizon. Verizon told us that both services would be active on our move in date. While phone service was active, DSL was certainly not. We got a call from a service rep. who was “pleased to inform me” that our “service-ready date” would be 2/9. We were told this on 1/31 and if this was anything like the last install, our DSL wouldn’t have been active until at least the 19th.
The best part about Verizon DSL is how they know they suck. They were all to prepared to offer us, without me complaining, the “we know we suck package” and offer us 2 months free plus $14 month for six months. Considering that we were delayed 3 weeks when we initially got the service back in July, and the fact that we were offline more that on back in December, I felt like i would be signing up for more headache. To make a long story short, we’re happy Comcast customers again. It took about two hours after hanging up from Verizon to get cable modem ( the rep apparently works really close by) and have it set up. How is it that Comcast can get you hooked up in matter of minutes once you have the hardware and Verizon takes weeks? How can Verizon even compete with that kind of instant gratification?
Either way, it’s good to ditch Verizon. I don’t particularly feel comfortable forking over cash to a company that would fuck over a bunch of folks who have put in their time.
Damnhandy 
😦 Awww you hurt my feeling’s.
But it’s a great day here at Verizon how can i make your day even worse…oops i mean help you today? Im just so happy to assist you with that is their anythingelse i can do for you today jackass, i mean sir?
LoL youre funny, yea so what i make minimum wage you gotta start somewher i can see why you hate verizon you got screwed and their isnt anything you can do about it, so go bitch sumwherelse and remember have a nice day an thank you for calling verizon :).
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😦 Awww you hurt my feeling’s.
But it’s a great day here at Verizon how can i make your day even worse…oops i mean help you today? Im just so happy to assist you with that is their anythingelse i can do for you today jackass, i mean sir?
LoL youre funny, yea so what i make minimum wage you gotta start somewher i can see why you hate verizon you got screwed and their isnt anything you can do about it, so go bitch sumwherelse and remember have a nice day an thank you for calling verizon :).
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Actually his Mommy didn’t pick that out for him, WordPress did. BTW, how old are you? This last post sounds like it was written “goodly” by an 8th grader. I think it may be time to shut down comments if these posts are going to get this juvenile.
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Actually his Mommy didn’t pick that out for him, WordPress did. BTW, how old are you? This last post sounds like it was written “goodly” by an 8th grader. I think it may be time to shut down comments if these posts are going to get this juvenile.
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Hey verizon tech support,
I didn’t know preschool cost money. You obviously aren’t smart, for one you work for the worst cell phone/dsl company in the world. And two, you don’t read to goodly because if you notice my last posted message, umm smart guy in college, i did get my money back from verizon and did move on to better company. So i guess your the bitch now. Oh, and by the way, your school must be pretty damn cheap if you can pay on minimum wage. One more thing, thats a cute smilly face, did your mommy help you pick that. freaking moron.
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Hey verizon tech support,
I didn’t know preschool cost money. You obviously aren’t smart, for one you work for the worst cell phone/dsl company in the world. And two, you don’t read to goodly because if you notice my last posted message, umm smart guy in college, i did get my money back from verizon and did move on to better company. So i guess your the bitch now. Oh, and by the way, your school must be pretty damn cheap if you can pay on minimum wage. One more thing, thats a cute smilly face, did your mommy help you pick that. freaking moron.
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I dunno what can i say thanks for paying for my education people. I mean without you calling and pissing me off everyday i wouldnt have enough dough to pay for school, so i love you all please continue to complain as much as you want im all ears 🙂 wait let me mute you….ok go.
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I dunno what can i say thanks for paying for my education people. I mean without you calling and pissing me off everyday i wouldnt have enough dough to pay for school, so i love you all please continue to complain as much as you want im all ears 🙂 wait let me mute you….ok go.
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Yeah, ok for one, verizon is not every where idiot. And for two, how do you keep your job with an attitude like that. This is the exact reason i do not do business with verizon anymore. Their employees do not care. But thats fine, And as far as getting shit done wirth verizon, only after you suffle thru the WHITE TRASH AND find someone who actually cares, then and only then do you get results. and guess what verizon employee, VERIZON still sucks. I got my money back, thats all that matters.
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Yeah, ok for one, verizon is not every where idiot. And for two, how do you keep your job with an attitude like that. This is the exact reason i do not do business with verizon anymore. Their employees do not care. But thats fine, And as far as getting shit done wirth verizon, only after you suffle thru the WHITE TRASH AND find someone who actually cares, then and only then do you get results. and guess what verizon employee, VERIZON still sucks. I got my money back, thats all that matters.
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Yeah, ok for one, verizon is not every where idiot. And for two, how do you keep your job with an attitude like that. This is the exact reason i do not do business with verizon anymore. Thier employees do not care. But thats fine, And as far as getting shit done wirth verizon, only after you suffle thru the WHITE TRASH
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Yeah, ok for one, verizon is not every where idiot. And for two, how do you keep your job with an attitude like that. This is the exact reason i do not do business with verizon anymore. Thier employees do not care. But thats fine, And as far as getting shit done wirth verizon, only after you suffle thru the WHITE TRASH
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I read a few more posts and decided to make one more comment. In this state most of our COs are only staffed M-F 8-4:30. So if you call in trouble with your landline after noon on Friday I highly doubt that your problem will be fixed before 9am the next business day. We don’t do OT for POTS (Plain Old Telephone Service). We use to work OT for POTS, but our staffing has been cut back too much by Ivan the terrible.
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I read a few more posts and decided to make one more comment. In this state most of our COs are only staffed M-F 8-4:30. So if you call in trouble with your landline after noon on Friday I highly doubt that your problem will be fixed before 9am the next business day. We don’t do OT for POTS (Plain Old Telephone Service). We use to work OT for POTS, but our staffing has been cut back too much by Ivan the terrible.
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WOW. I sure hope that those posters that say they work for Verizon really don’t. I work for Verizon, 15 years, and hate them as well, but there is now way in hell that I come off all righteous for talking like that to our customers, even if they hate us. They must be former Bell Atlantic employees and not former GTE employees. Bell Atlantic, as us former GTE people call Verizon, does not care for the customer. They only care about money. Do you know that a customer service rep is required to make three, I repeat three, sales attempts per call. The rep is not supposed to care if they are talking to someone who can’t even pay their $30 phone bill. They are Sale Reps, not Customer Reps. I’ve been there and it sucks.
For the record I don’t have any Verizon services, except wireless. I have Comcast phone. internet, and video. Comcast phone does not sound as great as Verizon, but it’s a hell of a lot cheaper.
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WOW. I sure hope that those posters that say they work for Verizon really don’t. I work for Verizon, 15 years, and hate them as well, but there is now way in hell that I come off all righteous for talking like that to our customers, even if they hate us. They must be former Bell Atlantic employees and not former GTE employees. Bell Atlantic, as us former GTE people call Verizon, does not care for the customer. They only care about money. Do you know that a customer service rep is required to make three, I repeat three, sales attempts per call. The rep is not supposed to care if they are talking to someone who can’t even pay their $30 phone bill. They are Sale Reps, not Customer Reps. I’ve been there and it sucks.
For the record I don’t have any Verizon services, except wireless. I have Comcast phone. internet, and video. Comcast phone does not sound as great as Verizon, but it’s a hell of a lot cheaper.
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Where do you people live in the absolute sticks? My area has many phone companies to choose from and a cable provider as well as several sattlelight companies. I use Cox cable and I NEVER have issues with my internet. In fact the entire time I’ve had it for the past 3 years its probably been out 2 or 3 times and that was due to some type of area outage that didn’t even last but more than a couple hours. DSL sucks!
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Where do you people live in the absolute sticks? My area has many phone companies to choose from and a cable provider as well as several sattlelight companies. I use Cox cable and I NEVER have issues with my internet. In fact the entire time I’ve had it for the past 3 years its probably been out 2 or 3 times and that was due to some type of area outage that didn’t even last but more than a couple hours. DSL sucks!
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Quit your bitching you little baby, ooo nooo im not gonna shop wher they sell verizon good luck with that because they are everywher moron. Actually i take that back they are almost everywher ther are plenty of other companys out ther who want your money, so just like i told the last guy who said he was going to a another company DO IT ooo im gonna go to comcast well guess what they suck too…. atleast verizon’s people dont fall asleep on the job they might take a month to get it done but it get’s done eventually.
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Quit your bitching you little baby, ooo nooo im not gonna shop wher they sell verizon good luck with that because they are everywher moron. Actually i take that back they are almost everywher ther are plenty of other companys out ther who want your money, so just like i told the last guy who said he was going to a another company DO IT ooo im gonna go to comcast well guess what they suck too…. atleast verizon’s people dont fall asleep on the job they might take a month to get it done but it get’s done eventually.
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You people need to get off your rear end, stop complaining and whining and switch to another company already! Geeze if you people put HALF the effort you put into bitching into changing to another company, you wouldn’t have the majority of the problems you have. When I moved to the state I currently live in I went through a temp agency to have a job right away while I awaited a job in my field. I had no idea it would end up at a Verizon sub-contractor. I wasn’t even told it was Verizon until the first day I actually showed up at where I would be working. Let me tell you this place is a mess…it’s a sublet of Verizon for the DSL billing…the training is a joke, the people who work there are a joke….I pray that most of them are just there because of needing some sort of temporary job like I did because anyone who would choose this type of work is insane. I had never before worked at a call place and never will again. Verizon is shady, I will give you that; but the customers are the most moronic, ignorant individuals I have ever had to deal with in my life. If you think you are going to call someone yelling, screaming, cursing, etc the second you get on the line, be advised you will be hung up on. Or I wouldn’t even think twice about disconnecting you altogether since you’re so disatisfied with the service anyways. Come on, grow up and have some self control. We all get angry but only low class people lose control like that. Would you go into a public place making an ass out of yourself like that? Well Probably some of you since I never knew such people existed until I got on a telephone. But all in all–I would never be stupid enough in the first place to use Verizon’s services. Stop being a penny pincher, spend the extra $10-15 to have a cable internet connection (like I and any smart person would) and move on with your life. Some of you all need to be calling Dr. Phill and not Verizon….
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You people need to get off your rear end, stop complaining and whining and switch to another company already! Geeze if you people put HALF the effort you put into bitching into changing to another company, you wouldn’t have the majority of the problems you have. When I moved to the state I currently live in I went through a temp agency to have a job right away while I awaited a job in my field. I had no idea it would end up at a Verizon sub-contractor. I wasn’t even told it was Verizon until the first day I actually showed up at where I would be working. Let me tell you this place is a mess…it’s a sublet of Verizon for the DSL billing…the training is a joke, the people who work there are a joke….I pray that most of them are just there because of needing some sort of temporary job like I did because anyone who would choose this type of work is insane. I had never before worked at a call place and never will again. Verizon is shady, I will give you that; but the customers are the most moronic, ignorant individuals I have ever had to deal with in my life. If you think you are going to call someone yelling, screaming, cursing, etc the second you get on the line, be advised you will be hung up on. Or I wouldn’t even think twice about disconnecting you altogether since you’re so disatisfied with the service anyways. Come on, grow up and have some self control. We all get angry but only low class people lose control like that. Would you go into a public place making an ass out of yourself like that? Well Probably some of you since I never knew such people existed until I got on a telephone. But all in all–I would never be stupid enough in the first place to use Verizon’s services. Stop being a penny pincher, spend the extra $10-15 to have a cable internet connection (like I and any smart person would) and move on with your life. Some of you all need to be calling Dr. Phill and not Verizon….
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Now see, this really pisses me off! I actually spent time reading the tech support messages on this site, and it goes to show everyone, VERIZON DOESNT GIVE A SHIT ABOUT THE PEOPLE, JUST OUR MONEY! THATS WHY MY ABOVE STATEMENT SHOULD BE CARRIED OUT BY EVERYONE. BITCHING ON A WEB SITE DOESNT CUT IT, BOYCOT VERIZON, ITS AFFILIATES AND THEIR WALLET!
VERIZON SUCKS!
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Now see, this really pisses me off! I actually spent time reading the tech support messages on this site, and it goes to show everyone, VERIZON DOESNT GIVE A SHIT ABOUT THE PEOPLE, JUST OUR MONEY! THATS WHY MY ABOVE STATEMENT SHOULD BE CARRIED OUT BY EVERYONE. BITCHING ON A WEB SITE DOESNT CUT IT, BOYCOT VERIZON, ITS AFFILIATES AND THEIR WALLET!
VERIZON SUCKS!
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OK PEOPLE,
HERE IS WHAT I’VE BEEN DOING! ANYBODY AND EVERYBODY THAT HAS SOMETHING TO DO WITH VERIZON, CIRCUIT CITY, BEST BUY, LG, ECT. ETC… I’VE BEEN CALLING THEM AND TELLING THEM I’M STAGING A BOYCOT UNTILL THEY QUIT AFFILIATING THEM SELFS WITH VERIZON. I CALLED CIRCUIT CITY THIS MORINING AND THE MANAGER TOLD ME HE WAS PISSED ABOUT THAT BECAUSE ITS NOT HIS CHOICE TO HAVE VERIZON IN THE STORE ITS THE COMPANY. EXACTLY MY POINT. AND I’VE BEEN STICKING TO THAT. IF I GO TO A ELECTRONICS STORE AND SEE ANY THING VERIZON IN THERE, I WALK OUT AND EITHER CALL THEM OR EMAIL THEM AND SAY I’LL NEVER SHOP THERE AGAIN BECAUSE OF VERIZON. RADIO SHACK IN OUR TOWN QUIT DEALING WITH VERIZON BECAUSE OF THE NUMEROUS COMPLAINTS, AND NOW WHEN I NEED SOMETHING, THATS WHERE I GO, RADIO SHACK.
SO EVERYONE EVERYWHERE NEEDS TO DO THIS TO VERIZON TO TEACH THEM THAT THEY CANNOT CONTINUE WITH THEIR LESS THEN TERRIBLE SERVICES.
VERIZON SUCKS!
PS. LAURA, I HAD THE SAME PROBLEM AND FILED A COMPLAINT WITH THE BBB AND CONSUMER AFFAIRS.
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OK PEOPLE,
HERE IS WHAT I’VE BEEN DOING! ANYBODY AND EVERYBODY THAT HAS SOMETHING TO DO WITH VERIZON, CIRCUIT CITY, BEST BUY, LG, ECT. ETC… I’VE BEEN CALLING THEM AND TELLING THEM I’M STAGING A BOYCOT UNTILL THEY QUIT AFFILIATING THEM SELFS WITH VERIZON. I CALLED CIRCUIT CITY THIS MORINING AND THE MANAGER TOLD ME HE WAS PISSED ABOUT THAT BECAUSE ITS NOT HIS CHOICE TO HAVE VERIZON IN THE STORE ITS THE COMPANY. EXACTLY MY POINT. AND I’VE BEEN STICKING TO THAT. IF I GO TO A ELECTRONICS STORE AND SEE ANY THING VERIZON IN THERE, I WALK OUT AND EITHER CALL THEM OR EMAIL THEM AND SAY I’LL NEVER SHOP THERE AGAIN BECAUSE OF VERIZON. RADIO SHACK IN OUR TOWN QUIT DEALING WITH VERIZON BECAUSE OF THE NUMEROUS COMPLAINTS, AND NOW WHEN I NEED SOMETHING, THATS WHERE I GO, RADIO SHACK.
SO EVERYONE EVERYWHERE NEEDS TO DO THIS TO VERIZON TO TEACH THEM THAT THEY CANNOT CONTINUE WITH THEIR LESS THEN TERRIBLE SERVICES.
VERIZON SUCKS!
PS. LAURA, I HAD THE SAME PROBLEM AND FILED A COMPLAINT WITH THE BBB AND CONSUMER AFFAIRS.
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My boyfriend and I have had verizon cellphones for several years in northern Colorado with no complaints. We just moved to a suburb of Denver and found out it’s a verizon dead zone – our entire neighborhood AND our new house. Right away we went to a verizon store and the dude there updated our towers and software with no improvement and said no problem, if you don’t get service they will let you out of your contract with no penalty. Well guess what, it’s not that easy. They worked some mumbo jumbo on our phones and we have TWO bars on our phones (before that we had to get a land line in our house plus new cellphones through Cingular which get FIVE bars, hello!). Apparently verizon thinks two bars qualifies as “good service” – I still get static and I think it’s complete bull. And if we want out, we have to pay $175 each, or pay for more “powerful” phones which are still no guarantee.
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My boyfriend and I have had verizon cellphones for several years in northern Colorado with no complaints. We just moved to a suburb of Denver and found out it’s a verizon dead zone – our entire neighborhood AND our new house. Right away we went to a verizon store and the dude there updated our towers and software with no improvement and said no problem, if you don’t get service they will let you out of your contract with no penalty. Well guess what, it’s not that easy. They worked some mumbo jumbo on our phones and we have TWO bars on our phones (before that we had to get a land line in our house plus new cellphones through Cingular which get FIVE bars, hello!). Apparently verizon thinks two bars qualifies as “good service” – I still get static and I think it’s complete bull. And if we want out, we have to pay $175 each, or pay for more “powerful” phones which are still no guarantee.
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Will never choose VERIZON PHONE COMPANY EVER AGAIN!!
THEY SUCK.
THIS MORNING I WENT TO DIAL MY PHONE AND THERE WAS NOTHING ON OTHER END..NO DIALTONE NO ANYTHING. I DIDNT HAVE A CELL PHONE TO USE TO CALL ANYONE TO GET IT REPAIRED AS MY HUSBAND HAD OUR CELL PHONE. THIS IS A LANDLINE I AM SPEAKING ABOUT.
HE CAME HOME AFTER HIM NOT BEING ABLE TO GET THROUGH TO OUR HOME. I HAVE 1 YEAR OLD TWINS AND CANNOT BE WITHOUT PHONE SERVICE.
THE CUSTOMER SERVICE REPRESENTATIVE WAS SOOO RUDE TO MY HUSBAND AND I ON THE PHONE. HE HAD THE ODACITY TO TELL US NO ONE CAN REPAIR THIS UNTIL AFTER LABOR DAY! TODAY IS 8/29/06. THIS IS LUDICROUS!! I HAVE SMALL CHILDREN AND CANNOT BE WITHOUT PHONE SERVICE. THE CSR RESPONSE WAS TECHS WERE BUSY. NOTHING HE COULD DO. NEVER APOLOGIZED OR HELPED ME IN ANY WAY,SHAPE OR FORM. I TOLD HIM,GEE, WHAT IF MY HOUSE WAS BURNING DOWN AND NEEDED TO CALL 911 OR HAD ANY OTHER EMERGENCY? HE SAID TECHS CANNOT COME OUT TIL AFTER LABOR DAY! AND SAID OH WELL. WHAT A MORON.
I SAID YOU COULD CARE LESS ABOUT ME! I TOLD HIM I WANTED TO SPEAK TO A SUPERVISOR AND HE SAID HE WAS BUSY! OF ALL THE NERVE. OF COURSE 7 HRS. ;LATER NEVER RECEIVED A CALL BACK. I TOLD THE INCOMPETENT CUSTOMER SERVICE REP. THAT I WILL BE SWITCHING CARRIERS. HE SAID, DO WHAT YOU NEED TO DO. TECHS CANNOT COME OUT UNTIL AFTER LABOR DAY.
HOW HORRIFYING TO KNOW THESE PEOPLE HAVE NO CONSCIENCE, NO BRAINS, TO HELP PEOPLE WHO ARE PAYING FOR THIS COMPANY! NEVER AGAIN. I WILL TELL EVERYONE I KNOW NEVER TO SIGN WITH VERIZON…
I REPORTED THEM TO THE FCC ALSO. THIS IS HORRIBLE THAT A COMPANY LIKE THIS WILL NOT EVEN HELP SOMEONE AND HAVE TO WAIT A WEEK FOR SOMEONE TO COME OUT TO FIX A PHONE! I AM IN MASSACHUSETTS I MAY ADD!
THIS CUSTOMER SERVICE REP MOST LIKELY IS A HIGH SCHOOL DROPOUT WITH HIS ATTITUDE AND CHARM!
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Will never choose VERIZON PHONE COMPANY EVER AGAIN!!
THEY SUCK.
THIS MORNING I WENT TO DIAL MY PHONE AND THERE WAS NOTHING ON OTHER END..NO DIALTONE NO ANYTHING. I DIDNT HAVE A CELL PHONE TO USE TO CALL ANYONE TO GET IT REPAIRED AS MY HUSBAND HAD OUR CELL PHONE. THIS IS A LANDLINE I AM SPEAKING ABOUT.
HE CAME HOME AFTER HIM NOT BEING ABLE TO GET THROUGH TO OUR HOME. I HAVE 1 YEAR OLD TWINS AND CANNOT BE WITHOUT PHONE SERVICE.
THE CUSTOMER SERVICE REPRESENTATIVE WAS SOOO RUDE TO MY HUSBAND AND I ON THE PHONE. HE HAD THE ODACITY TO TELL US NO ONE CAN REPAIR THIS UNTIL AFTER LABOR DAY! TODAY IS 8/29/06. THIS IS LUDICROUS!! I HAVE SMALL CHILDREN AND CANNOT BE WITHOUT PHONE SERVICE. THE CSR RESPONSE WAS TECHS WERE BUSY. NOTHING HE COULD DO. NEVER APOLOGIZED OR HELPED ME IN ANY WAY,SHAPE OR FORM. I TOLD HIM,GEE, WHAT IF MY HOUSE WAS BURNING DOWN AND NEEDED TO CALL 911 OR HAD ANY OTHER EMERGENCY? HE SAID TECHS CANNOT COME OUT TIL AFTER LABOR DAY! AND SAID OH WELL. WHAT A MORON.
I SAID YOU COULD CARE LESS ABOUT ME! I TOLD HIM I WANTED TO SPEAK TO A SUPERVISOR AND HE SAID HE WAS BUSY! OF ALL THE NERVE. OF COURSE 7 HRS. ;LATER NEVER RECEIVED A CALL BACK. I TOLD THE INCOMPETENT CUSTOMER SERVICE REP. THAT I WILL BE SWITCHING CARRIERS. HE SAID, DO WHAT YOU NEED TO DO. TECHS CANNOT COME OUT UNTIL AFTER LABOR DAY.
HOW HORRIFYING TO KNOW THESE PEOPLE HAVE NO CONSCIENCE, NO BRAINS, TO HELP PEOPLE WHO ARE PAYING FOR THIS COMPANY! NEVER AGAIN. I WILL TELL EVERYONE I KNOW NEVER TO SIGN WITH VERIZON…
I REPORTED THEM TO THE FCC ALSO. THIS IS HORRIBLE THAT A COMPANY LIKE THIS WILL NOT EVEN HELP SOMEONE AND HAVE TO WAIT A WEEK FOR SOMEONE TO COME OUT TO FIX A PHONE! I AM IN MASSACHUSETTS I MAY ADD!
THIS CUSTOMER SERVICE REP MOST LIKELY IS A HIGH SCHOOL DROPOUT WITH HIS ATTITUDE AND CHARM!
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Yes, we put up with much the same as you all have: multiple appointments that are not kept, service call charges when no service call made, equipment charges for new equipment that did not fix the problem, and lies concerning sending the equipment back. We voted with our pocketbook and verizon is now history in our house. We went pure Brighthouse for TV, internet, and phone. And wrote a letter to Attorney General in FL. Don’t know if it will go very far, but we cut them off. Damn it feels good!!!
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Yes, we put up with much the same as you all have: multiple appointments that are not kept, service call charges when no service call made, equipment charges for new equipment that did not fix the problem, and lies concerning sending the equipment back. We voted with our pocketbook and verizon is now history in our house. We went pure Brighthouse for TV, internet, and phone. And wrote a letter to Attorney General in FL. Don’t know if it will go very far, but we cut them off. Damn it feels good!!!
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Yet another reason why Verizon sucks…
Verizon Wireless is quick to send you a text message when your bill is past due. But go over your plan minutes and they are strangely silent. They are rubbing their hands together in glee over my recent $750 phone bill.
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Yet another reason why Verizon sucks…
Verizon Wireless is quick to send you a text message when your bill is past due. But go over your plan minutes and they are strangely silent. They are rubbing their hands together in glee over my recent $750 phone bill.
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Tech support Andrew’s arrogance is typical of the arrogance I experienced with Verizon and its subcontracted minions. Andrew is apparently blind to the fact that the people he seems to strongly dislike are the same people who make it possible for him to have his job. I would think he would have more appreciation of that fact. I understand that dealing with the public is difficult. I’ve had those types of jobs, but to tell us that he’s going to hit the mute button if we DARE to voice an objection to how we’ve been treated by the company he represents is indicative of his immaturity and lack of professionalism.
All of that aside, I decided ahwile back to cancel Verizon in favor of one of its competitors. I’m happer with the service, and I’m treated with dignity -something which andrew apparently fails to grasp while speaking down to we mere peasants.
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Tech support Andrew’s arrogance is typical of the arrogance I experienced with Verizon and its subcontracted minions. Andrew is apparently blind to the fact that the people he seems to strongly dislike are the same people who make it possible for him to have his job. I would think he would have more appreciation of that fact. I understand that dealing with the public is difficult. I’ve had those types of jobs, but to tell us that he’s going to hit the mute button if we DARE to voice an objection to how we’ve been treated by the company he represents is indicative of his immaturity and lack of professionalism.
All of that aside, I decided ahwile back to cancel Verizon in favor of one of its competitors. I’m happer with the service, and I’m treated with dignity -something which andrew apparently fails to grasp while speaking down to we mere peasants.
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Verizon customer service sucks, it is a living nightmare! We signed up on a 14 day promtion to try two phones and service from Verizon. If we decided to not keep it, we would be credited 100% except for the per day phone usage charges.
We tried it, but we got poor quality service. First attempt to turn them in the salesman performed an “upgrade” and said try them for a couple more days. We did but the service did not improve. On day 9 we took them back, have a receipt and have recevied credit for the phones themselves $106.99 on our credit card.
However, we are still being billed for phone service plus setup charges. Third month of billing and we now owe $650.00 We have received threatening letters and calls that we will be turned over for collection.
Everyone we have talked to has been unresponsive and we have acheived nothing. Finally last Monday eveing I spoke with a fellow that I thought was sincere and was going to be able to help. He called the Verizon dealer that we dealt with who confirmed that we had indeed turned them in and then I faxed to him a copy of our receipt where whe had returned the phones. Verizon was not able to directly send him any paperwork. He promised to call me on 8-16-6 to let me know that the bills were taken care of and we would receive a final bill for 9 days usage.
Did he call? No. Is it resolved? No. All though I had the full name of the customer service fellow that seemed to care, no one knows what state he is in, so I couldn’t talk to him tonight. However, they could send him an email. The gal I spoke to tonight would not even attempt to help me. She was sorry I had a bad experience. She stated that it does take three months to clear up problems. It has been three months, it will soon be four!
When will my Nightmare with Verizon end? What are my options? I am frustrated. I hate Verizon. Wild horses couldn’t drag me away from Cingular.
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Verizon customer service sucks, it is a living nightmare! We signed up on a 14 day promtion to try two phones and service from Verizon. If we decided to not keep it, we would be credited 100% except for the per day phone usage charges.
We tried it, but we got poor quality service. First attempt to turn them in the salesman performed an “upgrade” and said try them for a couple more days. We did but the service did not improve. On day 9 we took them back, have a receipt and have recevied credit for the phones themselves $106.99 on our credit card.
However, we are still being billed for phone service plus setup charges. Third month of billing and we now owe $650.00 We have received threatening letters and calls that we will be turned over for collection.
Everyone we have talked to has been unresponsive and we have acheived nothing. Finally last Monday eveing I spoke with a fellow that I thought was sincere and was going to be able to help. He called the Verizon dealer that we dealt with who confirmed that we had indeed turned them in and then I faxed to him a copy of our receipt where whe had returned the phones. Verizon was not able to directly send him any paperwork. He promised to call me on 8-16-6 to let me know that the bills were taken care of and we would receive a final bill for 9 days usage.
Did he call? No. Is it resolved? No. All though I had the full name of the customer service fellow that seemed to care, no one knows what state he is in, so I couldn’t talk to him tonight. However, they could send him an email. The gal I spoke to tonight would not even attempt to help me. She was sorry I had a bad experience. She stated that it does take three months to clear up problems. It has been three months, it will soon be four!
When will my Nightmare with Verizon end? What are my options? I am frustrated. I hate Verizon. Wild horses couldn’t drag me away from Cingular.
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I am a Verizon Technical Support representative, and i agree on most points that “Verizon Tech Support” made (look up). I dont work for Verizon, i work for a subcontracted company. And heres a little secret for all of you, bitching and moaning dont serve any purpose, when you do that i just press the “Mute” button and let you yell all you want. My job is too help people who call, you can bitch and moan all you want, im still gonna help you, but if you stop bitching and moaning for just a second you could see that it would be way faster if you just shut your mouth.
This is in no way intended to offend anyone, just be reasonable, instead of wasting my and your time by yelling and moaning you could just do what i tell you to do and we would be done in just a second.
We dont really care if you have been on hold for 45 mins. we dont really care if this is the 6573214 time that you have called. To put it simply we dont care about callers, our job is to help you and we will try to do our job, that is if you let us.
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I am a Verizon Technical Support representative, and i agree on most points that “Verizon Tech Support” made (look up). I dont work for Verizon, i work for a subcontracted company. And heres a little secret for all of you, bitching and moaning dont serve any purpose, when you do that i just press the “Mute” button and let you yell all you want. My job is too help people who call, you can bitch and moan all you want, im still gonna help you, but if you stop bitching and moaning for just a second you could see that it would be way faster if you just shut your mouth.
This is in no way intended to offend anyone, just be reasonable, instead of wasting my and your time by yelling and moaning you could just do what i tell you to do and we would be done in just a second.
We dont really care if you have been on hold for 45 mins. we dont really care if this is the 6573214 time that you have called. To put it simply we dont care about callers, our job is to help you and we will try to do our job, that is if you let us.
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I’ll bring the kegs! Verizon is going down the tubes. They tried to screw me over w/broadband. I cancelled the service while I could, packed their sh*t in a cardboard box, and sent it back to them via UPS (I hope UPS stepped on it a few times).
Verizon, your day is coming, you corporate slime. Can you hear me now, VERIZON CEO?
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I’ll bring the kegs! Verizon is going down the tubes. They tried to screw me over w/broadband. I cancelled the service while I could, packed their sh*t in a cardboard box, and sent it back to them via UPS (I hope UPS stepped on it a few times).
Verizon, your day is coming, you corporate slime. Can you hear me now, VERIZON CEO?
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Verizon really does take it to the men and women of this country. They don’t stand behind the phones they sell or their service. I HAD a cell phone from verizon and had it replaced 3 times with the smae problem on all three phones in four states. (WI. IA. NEB. CO.) The phone did not recieve all of the texted messages plus the phone could not be used indoors, period! It was an LG phone before i took into the verizon store and broke it in half and asked the rep if he beleived that the phone didn’t work now. Then to my amazment, when i tried to cancel my service they wanted me to pay 170.oo $. I told them to suck eggs that i was unsatisfied with the service and i shouldn’t have to pay. Now two things here, one, all i wanted was a phone that worked, they told me i had to take it up with LG, I bought the phone from verizon, not LG, and two, they said if i didn’t brake the phone they could have done something for me. I asked them, “why wasn’t that offered be fore i bnroke the phone?” I gues they had my money so it doesn’t matter what they do to me. I should have listened to my friends and got another cell company besides verizon. I didn’t and i got screwed, big time. DO NOT EVER GET VERIZON SERVICE UNLESS YOU HAVE A LOT OF TIME AND MONEY TO THROW AWAY!!!!!
Its like i told the last rep i talked to, when verizon goes out of business, i throwing a freakin party!!!
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Verizon really does take it to the men and women of this country. They don’t stand behind the phones they sell or their service. I HAD a cell phone from verizon and had it replaced 3 times with the smae problem on all three phones in four states. (WI. IA. NEB. CO.) The phone did not recieve all of the texted messages plus the phone could not be used indoors, period! It was an LG phone before i took into the verizon store and broke it in half and asked the rep if he beleived that the phone didn’t work now. Then to my amazment, when i tried to cancel my service they wanted me to pay 170.oo $. I told them to suck eggs that i was unsatisfied with the service and i shouldn’t have to pay. Now two things here, one, all i wanted was a phone that worked, they told me i had to take it up with LG, I bought the phone from verizon, not LG, and two, they said if i didn’t brake the phone they could have done something for me. I asked them, “why wasn’t that offered be fore i bnroke the phone?” I gues they had my money so it doesn’t matter what they do to me. I should have listened to my friends and got another cell company besides verizon. I didn’t and i got screwed, big time. DO NOT EVER GET VERIZON SERVICE UNLESS YOU HAVE A LOT OF TIME AND MONEY TO THROW AWAY!!!!!
Its like i told the last rep i talked to, when verizon goes out of business, i throwing a freakin party!!!
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Verizon really Sucks!!!. They are big liers. They constantly cheat their cumstomers. I have lived in American for 16 years, I have never had this kind of bad experience I had with Verizon cumstomer services. I wonder how a bad company such as Verizon survives in this most advanced coutry in the world. Ther services are much worse than those of any chpeast service provider in any third world country.
They turned off my phone line and dsl by accident last month, it took me more than six hours of talking and yelling for me to get my phone line back, but the deactivated dsl never got back on.
I moved out the old place to this new place at the end of last month. I had a work order for new services for the phone and dsl. They never showed up on the specific day. They rescheduled the service day without any notification. Due to this, I simply blew a whole day off. After spending numerous hours with cumstomer service reps and supervisors, I got a second date. They did not show up again. I tried to get hold of someone repsponsible for numerous trials with a pay phone, it is virtually imposssible to talk to a right person. They simply don’t care their customer’s complaint. They simply turn around my call, which ends up with no body. The complain is always in the air and nobody cares about it. They do apologize every time I call, but thatis it. They do not correct any problmes. It is almost like you are talking a machine. Your call just revolves. It is much better talk to a cow or any animal.
I am stuck with a new house with no telephone and internet and without Verizon’s doing nothing (they do not even keep their promises!!), I feel like I am living in a desert or something. Seeing the irresponsibities and arrogance by Verizon, I can picture the future of America. I start regretting becoming an American citizen recently.
BE AWAKENED, VERIZON! YOU ARE CORRUPTING THE AMERICAN SPRIT!!!!
YOU ARE POLLUTING THE GLORY OF AMERICAN INTEGRITY THAT HAS BEEN BUILT UP FOR MANY YEARS.
IS THERE ANYBODY WHO CAN DO SOMETHING ABOUT VERIZON? JUST DISINTEGRATE THIS COMPNAY OR STOP THE MONOPOLY BY VERIZON AND BRING ANOTHER COMPETITOR.
THANK YOU FOR YOU ATTENTION .
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Verizon really Sucks!!!. They are big liers. They constantly cheat their cumstomers. I have lived in American for 16 years, I have never had this kind of bad experience I had with Verizon cumstomer services. I wonder how a bad company such as Verizon survives in this most advanced coutry in the world. Ther services are much worse than those of any chpeast service provider in any third world country.
They turned off my phone line and dsl by accident last month, it took me more than six hours of talking and yelling for me to get my phone line back, but the deactivated dsl never got back on.
I moved out the old place to this new place at the end of last month. I had a work order for new services for the phone and dsl. They never showed up on the specific day. They rescheduled the service day without any notification. Due to this, I simply blew a whole day off. After spending numerous hours with cumstomer service reps and supervisors, I got a second date. They did not show up again. I tried to get hold of someone repsponsible for numerous trials with a pay phone, it is virtually imposssible to talk to a right person. They simply don’t care their customer’s complaint. They simply turn around my call, which ends up with no body. The complain is always in the air and nobody cares about it. They do apologize every time I call, but thatis it. They do not correct any problmes. It is almost like you are talking a machine. Your call just revolves. It is much better talk to a cow or any animal.
I am stuck with a new house with no telephone and internet and without Verizon’s doing nothing (they do not even keep their promises!!), I feel like I am living in a desert or something. Seeing the irresponsibities and arrogance by Verizon, I can picture the future of America. I start regretting becoming an American citizen recently.
BE AWAKENED, VERIZON! YOU ARE CORRUPTING THE AMERICAN SPRIT!!!!
YOU ARE POLLUTING THE GLORY OF AMERICAN INTEGRITY THAT HAS BEEN BUILT UP FOR MANY YEARS.
IS THERE ANYBODY WHO CAN DO SOMETHING ABOUT VERIZON? JUST DISINTEGRATE THIS COMPNAY OR STOP THE MONOPOLY BY VERIZON AND BRING ANOTHER COMPETITOR.
THANK YOU FOR YOU ATTENTION .
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Jonsey, Verizon won’t care if they lose a few customers, but after word of mouth spreads about the screwing over the customers get, Verizon will lose a lot of customers. People don’t like being cheated out of good money, but they tend to get mean when the company screwing them over does it with the level of arrogance that Verizon has. That arrogance shows in some of the posts left here by some of the Verizon tech suport. Basically they’re telling the customer, “Screw you. We don’t care if you cancel Verizon.” Their arrogance and their stupidity prevent them from seeing who pays their paychecks, but they’ll find out when Verizon has to cut its work force once again due to a drop in sales. If only the suits had a clue… Nope. They’re stupid, too…
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Jonsey, Verizon won’t care if they lose a few customers, but after word of mouth spreads about the screwing over the customers get, Verizon will lose a lot of customers. People don’t like being cheated out of good money, but they tend to get mean when the company screwing them over does it with the level of arrogance that Verizon has. That arrogance shows in some of the posts left here by some of the Verizon tech suport. Basically they’re telling the customer, “Screw you. We don’t care if you cancel Verizon.” Their arrogance and their stupidity prevent them from seeing who pays their paychecks, but they’ll find out when Verizon has to cut its work force once again due to a drop in sales. If only the suits had a clue… Nope. They’re stupid, too…
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I spent 5 1/2 consecutive hours on the phone with Verizon representatives yesterday, including tech support twice, billing, sales, customer service, DSL specialists and supervisors, FiOS specialists and supervisors, and some unnamed high level supervisor who I could not speak directly to. I have had DSL for a year at my current location, and decided to upgrade to FiOS. Upon placing the FiOS order, my DSL was promptly canceled without scheduling the FiOS install or setting up a DSL cancellation date. I no longer have any Internet connection at my house, Verizon “lost” my FiOS order, and I cannot get DSL back because my account is “pending closure”. Perhaps the finest moment was when a supervisor told me that my DSL was cancelled when I placed the FiOS order, yet when I asked him when my FiOS would be installed, he told me I showed no order for FiOS. Hmmm… He also showed a DSL cancellation date of sometime in July. So why was it turned off early? NO ONE KNOWS! I spoke with about twelve people yesterday. Nine of them totally blew me off, gave me the runaround, and didn’t care at all about the fact that I telecommute from home and have no way to work without an Internet connection. Three people were genuinely upset for me, are doing everything they can, and have followed up with me several times (if only to tell me nothing has been resolved).
Verizon turned off my DSL by accident, yet cannot turn it back on. I can’t reorder DSL because I have a FiOS order (though no order in the sense that it would be installed any time soon), and my DSL can’t be turned back on because it was deactivated. So DSL is gone and I turn to my last resort: FiOS. Until this pending status on my account changes (aka my DSL is completely gone), I can’t reorder FiOS or set up an install date. Once I am able to do that, a week and a half until the install at least.
It is unfathomable to me that there is no possible way for Verizon to get me connected to the Internet or that they can’t speed up my FiOS install to make up for the fact that they suck and disconnected my DSL for no apparent reason. One representative followed up with me last night just to tell me that all of the tech engineers were scratching their heads because this was a computer error that shouldn’t have happened and they can’t fix.
Great. Glad to help you troubleshoot. Meanwhile, I am working from alternate locations with no way to do my actual work because my real work software is all on my desktop at home. I would like to thank the Verizon employees who actually care and say, I am calling Comcast today to see if they can get me set up with their triple play. I currently have local and long distance phone, DSL, and DirectTV from Verizon. I wonder if they’ll be sorry to lose a customer.
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I spent 5 1/2 consecutive hours on the phone with Verizon representatives yesterday, including tech support twice, billing, sales, customer service, DSL specialists and supervisors, FiOS specialists and supervisors, and some unnamed high level supervisor who I could not speak directly to. I have had DSL for a year at my current location, and decided to upgrade to FiOS. Upon placing the FiOS order, my DSL was promptly canceled without scheduling the FiOS install or setting up a DSL cancellation date. I no longer have any Internet connection at my house, Verizon “lost” my FiOS order, and I cannot get DSL back because my account is “pending closure”. Perhaps the finest moment was when a supervisor told me that my DSL was cancelled when I placed the FiOS order, yet when I asked him when my FiOS would be installed, he told me I showed no order for FiOS. Hmmm… He also showed a DSL cancellation date of sometime in July. So why was it turned off early? NO ONE KNOWS! I spoke with about twelve people yesterday. Nine of them totally blew me off, gave me the runaround, and didn’t care at all about the fact that I telecommute from home and have no way to work without an Internet connection. Three people were genuinely upset for me, are doing everything they can, and have followed up with me several times (if only to tell me nothing has been resolved).
Verizon turned off my DSL by accident, yet cannot turn it back on. I can’t reorder DSL because I have a FiOS order (though no order in the sense that it would be installed any time soon), and my DSL can’t be turned back on because it was deactivated. So DSL is gone and I turn to my last resort: FiOS. Until this pending status on my account changes (aka my DSL is completely gone), I can’t reorder FiOS or set up an install date. Once I am able to do that, a week and a half until the install at least.
It is unfathomable to me that there is no possible way for Verizon to get me connected to the Internet or that they can’t speed up my FiOS install to make up for the fact that they suck and disconnected my DSL for no apparent reason. One representative followed up with me last night just to tell me that all of the tech engineers were scratching their heads because this was a computer error that shouldn’t have happened and they can’t fix.
Great. Glad to help you troubleshoot. Meanwhile, I am working from alternate locations with no way to do my actual work because my real work software is all on my desktop at home. I would like to thank the Verizon employees who actually care and say, I am calling Comcast today to see if they can get me set up with their triple play. I currently have local and long distance phone, DSL, and DirectTV from Verizon. I wonder if they’ll be sorry to lose a customer.
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