Moving sucks, but what sucks more is dealing with Verizon when you move. Recently my wife and I moved to a new location in the same town. At our old place we had phone and DSL service from Verizon. Verizon told us that both services would be active on our move in date. While phone service was active, DSL was certainly not. We got a call from a service rep. who was “pleased to inform me” that our “service-ready date” would be 2/9. We were told this on 1/31 and if this was anything like the last install, our DSL wouldn’t have been active until at least the 19th.
The best part about Verizon DSL is how they know they suck. They were all to prepared to offer us, without me complaining, the “we know we suck package” and offer us 2 months free plus $14 month for six months. Considering that we were delayed 3 weeks when we initially got the service back in July, and the fact that we were offline more that on back in December, I felt like i would be signing up for more headache. To make a long story short, we’re happy Comcast customers again. It took about two hours after hanging up from Verizon to get cable modem ( the rep apparently works really close by) and have it set up. How is it that Comcast can get you hooked up in matter of minutes once you have the hardware and Verizon takes weeks? How can Verizon even compete with that kind of instant gratification?
Either way, it’s good to ditch Verizon. I don’t particularly feel comfortable forking over cash to a company that would fuck over a bunch of folks who have put in their time.