GM + Saab + Subaru = Sucky customer service

Last year I got a Saab 9-2x, which is pretty much a Subaru Impreza with a Saab-styled grill. We got the Saab because, at the time, they offered a better lease deal than the Subaru. Over the summer, a pebble hit the windshield resulting in a small crack. Six months later, we’re still waiting on the part from Saab while the crack grows bigger and Bigger. Our repair shop can’t get the part because it’s on national backorder. Our dealer confirmed this and apparently there are 43 other folks ahead of us. The folks at Saab USA are now telling us to “call a Subaru dealer.” Great. When asked which model windshield is compatible with the 9-2x Linear, they had no answer. And then when asked if this would void our warranty, they didn’t know that either. In hind sight, we probably shoulda got the Subaru! It’s amazing that company as large as GM can’t coordinate parts across its divisions. It’s no wonder GM’s stock price is doing so poorly.

Advertisements

6 thoughts on “GM + Saab + Subaru = Sucky customer service

  1. Actually, the 9-2x Linear is a base Subaru Impreza wagon. The 9-2x Areo is the equivilent to the WRX. My biggest gripe is that Saab doesn’t seem to know any of this! Thanks for the link.

    Like

  2. Actually, the 9-2x Linear is a base Subaru Impreza wagon. The 9-2x Areo is the equivilent to the WRX. My biggest gripe is that Saab doesn’t seem to know any of this! Thanks for the link.

    Like

  3. it’s just rebadged wrx wagon, so just go to subaru dealer and get it fixed.
    btw, subaru had never been part of GM, GM owned 10-20% stake of FHI(who makes subaru) and recently sold it to Toyota.

    check i-club.com/nasioc.com for all the subaru info.

    Like

  4. it’s just rebadged wrx wagon, so just go to subaru dealer and get it fixed.
    btw, subaru had never been part of GM, GM owned 10-20% stake of FHI(who makes subaru) and recently sold it to Toyota.

    check i-club.com/nasioc.com for all the subaru info.

    Like

Comments are closed.